Can't access Services and Subscriptions.

Hi there,

when experiencing an issue like this be sure to try to clear cache and cookies in the browser or try inPrivate (or Incognito) browsing, this will make sure not cache/cookies are not used. If that fails also be sure to try to go to

http://account.microsoft.com/services via a different device to see if that makes any difference.

If this all fails then it's best to contact Xbox Support via Phone or Microsoft Support Chat so they can look into the issue and when needed turn off Auto renewal for you.

To contact Xbox Support use
http://support.xbox.com/contact-us

Let us know the results

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Have you tried clearing your cookies and cache on your broser?

If so, try contacting support

https://support.xbox.com/contact-us

I have the same problem. I have been researching and this has been a known bug as far back as 2018. I dont know what microsoft is doing to fix this but it doesnt look like much. Have you figured out how to fix it yet? Mines been bugged fir months.

Hello MrMldGaming,

Thanks for bringing this concern to our attention. Welcome to Xbox Forums and we hope that all is well.

We're sorry to hear that you are unable to check your account services for months. We understand it is important for you to access the said page for cancellation of your Xbox Game Pass for PC subscription. Let us check on this together and sort this out in timely manner.

To make sure we can have this investigated, may we know if you can check these links:

• Xbox Status | Xbox Support - May we ask if all the services from this link is up and running?
  
• Xbox Support - Under the notification from this website, do you see any announcement related to your concern?
  

To properly isolate your concern, we will be asking for few questions. Please provide details/information:

1. May we know what is your country/region? Please do not provide your complete home address.
   
2. Are both devices running software similar to these - antivirus, antimalware, VPN, firewall, proxy and PC Optimizer?
   
3. Also, may we know if you're device is connected to a domain?
   
4. Lastly, to address your issue with the cancellation of your subscription, we would like to set your expectation that Community doesn't have the ability to check or handle account/refund concerns since we do not have the right tool to process such request. In that case, we should try to contact live support. Please use this link: Contact us | Xbox Support. If not, please post here a screenshot of the error message or code then, conceal any personal information.
   

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Perhaps install OneDrive first. Microsoft won't let you do anything (for some reason) unless you've installed Onedrive. Strange..