Can't access password through Xbox 360

lario58 · Nov 8, 2021

I locked myself put of a 9-year-old Xbox 360 account by accident, and do nor have enough information for the online account recovery form to be of any use. I do still have my 360 and can get to the "Can't access your account?" prompt when you try to sign in. However, it wouldn't load the internet browser that allows you to do it on your 360 (according to the support form). I am connected to the Internet and can use the browser for another account.

Any help would be greatly appreciated.

:)

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

The same form you will fill in the console is the same as you fill online and internet explorer has lost support for some time and no longer receives necessary updates to browse pages on the internet.

Arminator

[quote user="Anaerin360"]I changed my Microsoft password to a nice, secure, 17-character password.[/quote]

No matter how long you make up your password, a password can eventually be leaked or otherwise be stolen.

If you REALLY want to make your account absolutely password proof, turn on Two Step Verification and set up the free authenticator app on your smartphone.

This has two advantages:

First, even if someone gets hold of your password somehow (e.g. a keyboard sniffer on a computer in an internet cafe during your holiday trip), without the additional code that is generated by your phone, your account can't be accessed. So an account hijacker
would also have to physically steal your phone as well.

Without the phone, there is no access to your account.

However, since the Xbox 360 can't work with the two step verification code yet, you generate an additional App Password on the Two Step Verification site, and use THAT on the Xbox 360 instead of your regular password.

And since that app password can't be used for regular account access (only for special apps or devices like the Xbox 360), you are double secure, even with a "short" 16 character password.

So please use Two Step Verification in addition to your password to make your account "bulletproof".

DirtDigger333

Yes there is. When I try logging in with the same email and password that works on xbox.com I get this message

That email and password didn't work. Try again, or use your app password. If you set up two-step verification. Visit xbox.com/forgot for help.

Code: 8015D002

When I try to use "Can't access your account?" then it goes to internet explorer through the console and it can't connect. It just says "Can't connect to the website" along the little paragraph that goes under it.

Also had an error at one point with the code 8015000A when I tried using just the InternetExplorer app on the console, for some reason I can't get that one to come up again.

Like I said before, I log onto xbox.com using the same email and password and I can look through all my friends gamertags and acheivements as well as my own too.

Is a Xbox Live Gold subscription now required to do anything on the 360 or is Live just done and dead now for the 360?

LikeRocketship

you can chat with support, but to reset your password you can go to
http://login.live.com and under the sign in say "can't access your account" to go through the motions of a password reset!!

Nathan Roberts (Sunk

Hey there

Welcome to the forums

.

Just to add, you can change your password through
https://account.live.com

Please remember, if your account has been banned, you will still be able to gain access onto your Microsoft account. It will just prevent you from gaining access onto your Xbox Live Account through your Xbox 360, and gain access onto Xbox Live.

.

Hope this helps

Regards,

Can't access password through Xbox 360