Cant access "My Account" section

Discus and support Cant access "My Account" section in XBoX on Consoles to solve the problem; I have signed into the correct Xbox live profile, and i wish to cancel my subscription to Xbox Live before the next payment is removed from my account,... Discussion in 'XBoX on Consoles' started by Miniman995, Jan 5, 2014.

  1. Miniman995
    Miniman995 Guest

    Cant access "My Account" section


    I have signed into the correct Xbox live profile, and i wish to cancel my subscription to Xbox Live before the next payment is removed from my account, however whenever i click the button to do this i get this message: Sign in to your Microsoft account (i
    would have put it as an attachment photo but apparently there is no button for that) Does anyone know what to do?

    Thanks a lot,



    P.S. i tried putting it in the support section but there was no suitable category and i thought this was close enough

    :)
     
    Miniman995, Jan 5, 2014
    #1
  2. LIL EVIL 0NE
    LIL EVIL 0NE Guest
    Cant Access "My Account"

    error

    Our system is temporary unavailable due to technical reasons. Please try again later. If the problem persists, please contact customer support. i cant find the number

    Correlation ID: 9213ddc1-47ab-40f9-89bd-b5789e7609f2

    Session ID: 31ac81d8-19db-440b-85f6-5610c5af09c7
     
    LIL EVIL 0NE, Jan 5, 2014
    #2
  3. Cant Access "My Account"

    Every time I try and access my account to manage payment options it returns an error code that isn't acknowledged by the error code databases. It also says "It appears you've found a glitch in the system".

    The error code is : 28AC664C3341695

    I'm trying to cancel auto-renewal and input a 12 month prepaid card. When i get on my system it won't even kick my account down to silver without updating the card, but I'm not getting charged $120 for one account. Also it won't let me remove the card
    until its updated.
     
    Scuzzel Biscuit, Jan 5, 2014
    #3
  4. Much25
    Much25 Guest

    Cant access "My Account" section

    Yeah, I'm having the same issue
     
    Much25, Apr 19, 2014
    #4
  5. Contact Microsoft and report the problem.
     
    HaughtyHalo2711, Apr 19, 2014
    #5
  6. PilotCPS
    PilotCPS Guest
    I have been having the same issue as well. I also am not able to sign out of my profile. Every time I try it acts like its signing out and then my profile pops back in.

    P.S. I'm assuming you are talking about xbox.com and not your actual 360?
     
    PilotCPS, Apr 21, 2014
    #6
  7. Hey there CSA Cant access "My Account" section :)



    If you (or anyone else reading) are having issues with cancelling the membership on the site, then please go through to phone support on the below link and have them complete the process for you. They have the means to do so and when all else fails, they
    are the best port of call for this problem.



    Contact Us | Xbox Support



    I hope this helps.

    Many thank,

    Cloud
     
    Mark Sherwood, Apr 21, 2014
    #7
  8. voteDC
    voteDC Guest

    Cant access "My Account" section

    forums.xbox.com/.../964344.aspx is a link to a page with all the phone numbers for Support.

    I find it easier to go there than try to navigate the contact us page.
     
    voteDC, Apr 22, 2014
    #8
  9. PilotCPS
    PilotCPS Guest
    Cloud,

    I was not trying to cancel my membership, but simply access the "my account" section on xbox.com since I did not have access to my 360 at the time. Thanks, anyway.
     
    PilotCPS, Apr 22, 2014
    #9
  10. Thank you for the response CSA Cant access "My Account" section :)

    I see, when you said you were having the same issue I thought you were referring to the same issue the threads author was having. My apologies buddy. Have you tried other browsers or clearing your cache? If you need anything from that section and you are
    unable to access it yourself in the future, then please do follow through with the advice to call phone support. Votes link (thanks dude) lists all the relevant information for direct contact.

    Many thanks,

    Cloud
     
    Mark Sherwood, Apr 22, 2014
    #10
  11. Bluntman
    Bluntman Guest
    This is becoming a known issue. There isn't any fix or work around to it as of yet. But it is believed that it has something to do with gamertags that were apart of the family plan.
     
    Bluntman, Apr 25, 2014
    #11
  12. That would actually make sense if true ^ thanks for the added insight buddy.
     
    Mark Sherwood, Apr 27, 2014
    #12
  13. Cant access "My Account" section

    I would like to cancel my subscription
     
    SpikierCobra506, Oct 31, 2018
    #13
  14. Mark Sherwood Win User

    Cant access "My Account" section

    Hey there CSA :)



    If you (or anyone else reading) are having issues with cancelling the membership on the site, then please go through to phone support on the below link and have them complete the process for you. They have the means to do so and when all else fails, they
    are the best port of call for this problem.



    http://support.xbox.com/contact-us



    I hope this helps.

    Many thank,

    Cloud
  15. SpikierCobra506 Win User

    Cant access "My Account" section

    I would like to cancel my subscription
  16. PilotCPS Win User

    Cant access "My Account" section

    I have been having the same issue as well. I also am not able to sign out of my profile. Every time I try it acts like its signing out and then my profile pops back in.

    P.S. I'm assuming you are talking about xbox.com and not your actual 360?
  17. HaughtyHalo2711 Win User

    Cant access "My Account" section

    Contact Microsoft and report the problem.
  18. Much25 Win User

    Cant access "My Account" section

    Yeah, I'm having the same issue
Thema:

Cant access "My Account" section

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