cant access my account, Microsoft wont help

obviously I have done all of this.. I am trying to get Microsoft's attention because this is an on going issue that has affected several people and they are not helping.

There was another user with the same problem as you.

We told him to wait 72 hours and then try again, Why? because it may have to be something with security issues, so, better to wait.

In addition, you could try resetting your Ip or changing browser or device, get into the MS support, and see if you have been flagged for something.

Wish you luck.

well I emailed Phil Spencer and the CEO Satya, because this is just outrageous that we have not been updated.

I recommend that you clear your browser's cache and temporary internet files to make sure that they are not causing your issue.


This is often caused by a corrupted file in the browser.

*For Internet Explorer browser: Press CTRL+SHIFT+DEL simultaneously and click Delete

*For Google Chrome: Press CTRL+SHIFT+DEL simultaneously and click Clear Browsing Data

*For Firefox: Press CTRL+SHIFT+DEL simultaneously and click Clear Now

How to Clear Your Browser's Cache

http://www.wikihow.com/Clear-Your-Browser%27s-Cache

http://windowslivehelp.com/solution.aspx?solutionid=3c7c3338-369e-4220-b29d-71ce660fe5a0



We recommend that you scan your computer for viruses and malware using a reliable Antivirus product.


http://www.malwarebytes.org/lp/malware_lp_form/

I suggest you connect using HTTPS.

To do that, follow the steps below:

1. Go to https://account.live.com

2. Under Other options click on Connect with HTTPS

3. Choose Use HTTPS automatically

4. Click on Save

I made a post about this same issue yesterday. Did you have this issue in March also?