Can't access Minecraft online multiplayer on Xbox One

Hi Erica Van Voorhis,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. I can see that you are having difficulties playing multiplayer with Minecraft. Let me see how I can assist you with this concern.





We will first do our research so we can give you concrete answers about what is causing the problem.

However, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

• What troubleshooting steps have you done?
  
• Was this working before?
  
• Recent activity or changes made before the issue appeared?
  
• Can you share with us the error message you are getting?
  

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.



Manage a member’s safety settings to access Minecraft features

Manage a member’s safety settings to access Minecraft features | Xbox Support

Troubleshoot NAT errors and multiplayer game issues

Troubleshoot NAT errors and multiplayer game issues | Xbox Support

Troubleshoot multiplayer connection errors

Troubleshoot multiplayer connection errors | Xbox Support

How to Play Minecraft Multiplayer
How to Play Minecraft Multiplayer – Home




Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

This was the error message....





Which I have to say was what caused me days of trying to figure it out. It lead me to believe that I had account settings that needed to be changed. I followed the link and followed all of the instructions and it did not work.

I ended up figuring out that the reason it wasn't working was an Xbox Live Gold subscription is needed to play on servers in Minecraft. Nothing mentioned this, I just happened to figure it out on my own.

I subscribed to Gold and it is working now.

Hopefully this thread helps someone else out wondering why they've followed all the instructions and still couldn't get the servers to work. I am surprised there was nothing that indicated you needed the Gold subscription for multiplayer Minecraft that I came upon in my days of trying to figure it out.

Hello Erica Van Voorhis,

We are grateful that you were able to figure this out. We also appreciate you sharing the method you used to get this problem resolved. This will indeed be very helpful for the rest of the community members who may experience the same issue.



Please do not hesitate to ask the community anytime, just in case you have any questions in the future.

Thank you.

I've checked and for both of my xbox accounts, all of the options are set to allow, but for some reason, I still can't use multiplayer. I've quadruple checked all my settings, and my internet is perfectly fine.

Hi ShaydeD!

Sorry to hear about the issue. Let's do our best to get this sorted out.

May I know from which device/platform do you play Minecraft? What exactly is the error message you're getting there?

Please make sure to update and allow all your account privacy options from this link https://account.xbox.com/Settings using your own account. Don't forget to save your changes by clicking the save button below the page.