Can't access Microsoft rewards on Xbox(I'm from Series s)

Hi Geia, I'm Kim, an Independent Advisor and I’m happy to help you today.

Let's try some steps to isolate the issue. Kindly turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely. Unplug the console's power cable. Wait 10 seconds and then plug the console power cable back in. Press the Xbox button on your console to turn it on.

If that did not work, kindly go to your Xbox Settings. Select Network Settings > Advanced Settings. Under Change Settings select Alternate MAC Address> select Clear. Allow the console to restart when prompted then try to check MS rewards again.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Ohandrew

You can use your Xbox Series S to trade in for a Series X

But keep in mind that you need to keep paying for the All access monthly payments until you finish it

Or do you mean keep your All access and change it for the Series X all access?

I'll be waiting for your reply, greetings from another Microsoft user

Hi,

• Rewards app and points offers are available only on Xbox One and Xbox Series X|S consoles.
  
• Buying items from the Microsoft Store on Xbox or searching on Bing.com may not earn points in all countries or regions.
  

Still If you have any problems with the Microsoft Rewards app, or with earning points or redeeming them for rewards, go to Microsoft Rewards support

https://support.microsoft.com/supportrequestform/cf50b787-a987-a7ff-133c-6c4e3f638013

Hi,

I doubt you'll get a direct answer from here, not from the Microsoft tech team anyway. But as I understand it, Series X will run all Xbox One games and all the games currently BC for Xbox One. This will include the Xbox One X enhanced titles.

The Series S will not be able to run enhanced titles. Instead it will run them as Xbox One base games, but, it will apply it's own enhancements instead.

Why can't Series S run Xbox One X enhanced games?

So, you would think that being that the series S is also a next gen system it should run Xbox One enhanced titles, but it can't. The reason is quite a simple one, RAM (Random Access Memory). The Xbox One X has 12 GB of RAM, which around 9 is usable for games.
The Series S only has around 8 GB.

Pushing high resolution textures and indeed 4K resolutions (or near 4K) requires lots or RAM. But to keep costs low, Series S has less RAM.

The series S won't run Xbox One games exactly how the original Xbox One runs them. It will still run them better. Which means better frame rates and better resolutions, but it can't run Xbox One games that have enhancements for the Xbox One X. They will
still work, but they won't be enhanced. I'm not sure about Xbox 360 enhanced titles.

I'm not sure who Pam is, but Microsoft Flight Simulator 2020 is what you would install on the Series S. The Series S is a digital only console, so you would purchase the game from either xbox.com, the Xbox store, or as a code from another retailer to redeem through Xbox.