Can't access messages on Xbox.com or Xbox App.

Discus and support Can't access messages on Xbox.com or Xbox App. in XBoX on Consoles to solve the problem; Uh oh... that shouldn't have happened. It appears you've found a glitch in the system. Please try again later. date:12/22/2015 6:26:32... Discussion in 'XBoX on Consoles' started by The One Toaster, Dec 21, 2015.

  1. Can't access messages on Xbox.com or Xbox App.


    Uh oh... that shouldn't have happened. It appears you've found a glitch in the system. Please try again later.
    [table][tr][td]date:[/td][td]12/22/2015 6:26:32 AM[/td][/tr][tr][td]s:[/td][td]poy93FWp3/Emk56bqUZ/1f33h9UBeSVAjYCJBGlOnlM=[/td][/tr][tr][td]req:[/td][td]8bf114e6-a148-4993-8fee-a2c51830cf90[/td][/tr][/table]

    When trying to look at messages on the App, it crashes.

    Windows 10.

    :)
     
    The One Toaster, Dec 21, 2015
    #1
  2. Evil Asch
    Evil Asch Guest
    Can't access messages

    New quirk, I can access all messages on the console itself, however, I've only been able to delete conversations from friends. The notification from Xbox can't be deleted. The crash still occurs both on the App and Xbox.com.
     
    Evil Asch, Dec 21, 2015
    #2
  3. Johnenewt1
    Johnenewt1 Guest
    Can't access my messages on xbox.com

    Hi. I was instructed by Microsoft Xbox support to post my problem here as they exhausted their efforts and were unsuccessful in helping me. 3 weeks ago I received a 1-week comunications ban which is now over. Since then I am unable to view my Xbox Live
    messages on xbox.com. I get an error message of: "An error has occurred. Please try again later". The support rep also submitted a report on their end about it. Any ideas on what I can do?
     
    Johnenewt1, Dec 21, 2015
    #3
  4. Can't access messages on Xbox.com or Xbox App.

    I have been getting the same error for days now when trying to view/send messages on xbox.com. I've tried multiple browsers and devices. I can only view/send them on my xbox or the smartglass app.
     
    BeerFrogs Beard, Dec 22, 2015
    #4
  5. yep been getting this same crap for days on the website:

    date: 2015-12-23 4:39:14 PM

    s: amNiR1eTxX77J9WK8601kkOHpsp0AvxrrF13qflwANA=

    req: c5f1e5c9-121e-4089-962f-1b3cfff97045
     
    MEDICAL CHRON, Dec 23, 2015
    #5
  6. CraigChaulk
    CraigChaulk Guest
    me too..... Days now.

    Uh oh... that shouldn't have happened.

    It appears you've found a glitch in the system. Please try again later.

    date: 12/24/2015 2:03:49 AM

    s: poy93FWp3/Emk56bqUZ/1f33h9UBeSVAjYCJBGlOnlM=

    req: 031ee8da-2938-4c9a-88ea-dc9c20182605
     
    CraigChaulk, Dec 23, 2015
    #6
  7. Most likely you have a message from xbox live that can only be deleted via smartglass. Delete that message and re login and you should be good to go.
     
    Minky-1FCCFFA8-4A8C-4661-A7F8-89B53BE8BB7F, Dec 23, 2015
    #7
  8. Can't access messages on Xbox.com or Xbox App.

    I deleted every message up through the day where I was last able to send messages via xbox.com and I still get the error. The suggestion above did not work for me.
     
    BeerFrogs Beard, Dec 24, 2015
    #8
  9. Your messages are completely empty?
     
    Minky-1FCCFFA8-4A8C-4661-A7F8-89B53BE8BB7F, Dec 24, 2015
    #9
  10. make sure to look thru your message on the smart glass app, worked for me
     
    Strange Brony, Dec 24, 2015
    #10
  11. No, that's not what I said. I was able to tell by what messages I was sending, when I was last able to send messages via xbox.com. I was able to successfully send messages on 12/16. I deleted every message up to that point.
     
    BeerFrogs Beard, Dec 24, 2015
    #11
  12. Little Minky
    Little Minky Guest
    i dont understand what you mean by i deleted every message till 12/16.

    but everyone eles inluding my self have had a message from XboxLive that you can only access via smartglass and delete. IF you check on smart glass and delete that message and every other message just for good luck you should have it fixed. USE SMARTGLASS
    TO DELETE ALL MESSAGES.
     
    Little Minky, Dec 24, 2015
    #12
  13. Can't access messages on Xbox.com or Xbox App.

    so what if i don't have smart glass or a way to access it i'm just S.O.L?
     
    MEDICAL CHRON, Dec 29, 2015
    #13
  14. yea no they should just fix this dumb ****
     
    MEDICAL CHRON, Oct 31, 2018
    #14
  15. SpiralOut46and2 Win User

    XBOX Live Messaging Error

    Are you trying to use the Xbox app, or messaging through the messages you can access via your Xbox profile on xbox.com?
  16. Jim-L Win User

    Account related: "It appears you've found a glitch in the system" on live.xbox.com

    Just wasted 30 minutes chatting with support rep "DG" (assumed to be a guy to simplified the pronoun below):

    1. He doesn't know there's an Xbox app on Windows 10, so he keeps confusing that with "an app on Xbox One".

    2. He insisted that I need to connect my Xbox One in my Xbox app to be able to read messages on Xbox app, then promptly bombarded the chat screen with 3 pages of guide on how to connect Xbox One to Xbox app.

    3. I tried to simplify the matter for him, so I said forget about Xbox app. I can't access messages on xbox.com. He then asked me if I can sign on to xbox.com. I said yes I can but I can't access messages. He then insisted that it means xbox.com is working
    normally, and it's my app's problem.

    4. After I accused him for not properly reading my questions, and asked him to escalate my case to his supervisor, he threatened to end the chat.

    Happy jolly holidays.
  17. Evil Asch Win User

    Can't access messages

    New quirk, I can access all messages on the console itself, however, I've only been able to delete conversations from friends. The notification from Xbox can't be deleted. The crash still occurs both on the App and Xbox.com.
  18. taidara Win User

    Can't access my messages on Xbox.com

    Are you able to view your Live messages on your console, or through the Xbox app on your Windows/Mac machine?
  19. CharlesBurch Win User

    Unable to access messages on xbox.com and Xbox app

    Check the bottom of your message list on your XBox One for a green colored message from Xbox. This is what caused the glitch for me. It took me over 1/2 hour to figure out and how to delete it using SmartGlass on my phone. Now I can access my XBox.com messages
    and My Win10 XBox app does not crash.
Thema:

Can't access messages on Xbox.com or Xbox App.

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