Can't access anything saved on the internet

Lee Rider · Jan 25, 2023

I'm checking my chats, recent achievements, game saves, and even the store but they won't open. Used alt account and I could open them all. I just can't on my main.

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

If I may ask, what device are you using, Lee?

Francia J.

I appreciate you letting me know. We need to remove and re-add your account by following the steps below:

"REMOVE ACCOUNT

1. Press the Xbox button to open the guide.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then select Remove to confirm.

4. When you're finished, select Close.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

ADD ACCOUNT

1. Press the Xbox button to open the guide.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email address and the password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console."

XBF Steven R

Hey there Harlem!

Sorry to hear that you're experiencing issues trying to use your console.

I split your reply off of the thread it was on as we want to make sure that your issue get's the appropriate attention it needs to get hopefully resolved.

I looked up your code on our
Error Status Code Search and this normally happens when your console has a problem hooking up to your network.

If the steps in the link or in our search don't work, I would suggest going to
Settings> Network> Network Settings> Test Network Connection and let us know if you see any error when you do.

When you get a chance, try those steps outlined and let us know if that helped or of any errors you run into.

Thanks for reading!

bloodbringer16

Hi there

Your probably going to have to factory reset the console. When you factory reset click the option to keep games and apps so you don't have to reinstall all of them after it has reset

mrorange07

i don't really have a choice we live to far from town and can't get anything but satellite for unlimited internet access

Can't access anything saved on the internet