Can't access account even with recovery option can i get someone to send a verification...

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this NJBMJS7

What’s the exact error message that you receive when you try to send a code?

Or you put your phone number but no code arrives?

PS: please don’t share personal information including your email address or similar. Here in the forums no one can access directly to account details

Yeah it doesn’t let me add a third verification option. It only sends me to account recovery which doesn’t work thanks to 2FA. Just curious if you guys can’t help then who can? I’ve tried Microsoft support and they also sent me to account recovery. I haven’t been able to get on the phone with them since when I call or try to get access to a call it says that texts and calls aren’t supported for this issue. Is there any way this can be solved? I just want to re-gain access to an old account.

I mean i made a feedback to let's people who use Account Reinstatment can unlock their Account even if there is Two Step Verification. Make no sense they can't unlock an Accoun seriously we only activate TSV to don't let's people who don't work With Microsoft to nt get access to our Account but Microsoft should access to Account even if there is Two Step Verification.

You can't have some access, in the way that Microsoft accounts works there's only access or no access, recovery emails won't be received on the account you try to recover, will go to the contact email that you complete during the process of getting the verification code

But if you don't get a positive recovery form, means you are not giving the correct information or not enough, that's why you should follow the suggestions from the links I shared previously

There's no other way to recover an account

Hi there!

I am sorry to hear about what happened. Let's see what we can do about this matter here. Just a heads up, since this is a forum, we don't have access to your account here and even a Microsoft Support cannot recover our accounts on our behalf because it should only be done by the owner of the account only.

I just want to confirm, your husband's account has two-step verification setup on it? If so, the account recovery form won't work with the account where two-step verification is enabled. It is because the user itself added a new layer of security in accessing his account. No one will be able to access it unless your husband can verify it using one of the information he put on his two-step verification details.

The best option here is for you to recover first one of his security information on his two-step verification details so you can get back into his account.