Can't access a microsoft account

Hi, thank you for the reply.

The problem here is that the account was created specifically to buy minecraft, so it seems like the info i have
(including the credit card that was used) isn't enough to make it work.

Yes, unfortunately credit card info only doesn't work

You need to answer correctly most of the questions in the form :c
But other than that is not possible to recover it, regular Microsoft support is not able to share account info with you due to security and privacy policies

So basically everything related and available about how to recover an account is explained and described on the previous links

Sorry Andrés

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today AndrésMorán

Sorry to hear that, the only ways to recover an Xbox account are with:

Password reset link: https://account.live.com/password/reset

If the code doesn't arrive to the email you wrote, that means that's not the security email linked to the account.

The other option if it's not possible with the password reset link is filling the Account Recovery form: https://account.live.com/acsr

Hope it helps, greetings from another Microsoft user!

I can't access the Microsoft account so I can't check

Hey there! Apologies, but if Microsoft denied you access to the account, then that means you didn't verify the account in question. You might think that, but if you can't verify the account, then you can't get access to the account, sorry.