Cannot view "Xbox One/Windows 10 Online Safety"

Discus and support Cannot view "Xbox One/Windows 10 Online Safety" in XBoX Accessibility to solve the problem; Hi. I cannot view the "Xbox One/Windows 10 Online Safety" tab in my Xbox settings since Sep. 1, 2021 (the first time I checked). I receive the error... Discussion in 'XBoX Accessibility' started by Geezar, Nov 4, 2021.

  1. Geezar
    Geezar Guest

    Cannot view "Xbox One/Windows 10 Online Safety"


    Hi. I cannot view the "Xbox One/Windows 10 Online Safety" tab in my Xbox settings since Sep. 1, 2021 (the first time I checked). I receive the error "We were unable to load your settings at this time. Please try again later." The other two tabs are accessible. I created another account to check and I can access it there. I have contacted Support with this issue several times. My account age is over 21 and I am not a member of any family group.

    Things I have tried:

    • Changing account age and region.
    • Creating family groups as a manager and a member, trying to view the tab using both accounts.
    • Different browsers, devices; clearing cache, private browsing.
    • Enabling and disabling all settings on the other two tabs.
    I will appreciate any other suggestion. Thank you.

    :)
     
    Geezar, Nov 4, 2021
    #1
  2. Jesse E' Win User

    Cannot view "Xbox One/Windows 10 Online Safety"

    Hello Geezar, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    When that happens, it means somehow, Microsoft thinks you're on a child account.

    To change your privacy settings you'll need a parent/adult account. They'll need to add you to their family group as "Member", then go into that page and enable those settings for you.

    The details are outlined here under the "Manage settings on Xbox.com" tab and "Manage a member's online safety and privacy settings" sub-tab.

    https://support.xbox.com/en-US/help/family-onli...

    If that fails I'll suggest you try what WPAK has recommended.

    Hope this helps
  3. Christopher Revoredo Win User

    Cannot view or change Xbox One/Windows 10 Online Safety Settings

    Unfortunately, this is the community forums gamers helping gamers! Do not worry a lot of users get confused! I truly hope you can solve this account issue!
  4. Christopher Revoredo Win User

    Cannot view or change Xbox One/Windows 10 Online Safety Settings

    If this doesn't work I highly recommend contacting Mojang!
  5. Christopher Revoredo Win User

    Cannot view or change Xbox One/Windows 10 Online Safety Settings

  6. NigelC-AU Win User

    Cannot view or change Xbox One/Windows 10 Online Safety Settings

    Sorry, I thought this was a Microsoft support forum. My apologies.
Thema:

Cannot view "Xbox One/Windows 10 Online Safety"

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