Cannot Verify Identity

Discus and support Cannot Verify Identity in XBoX Accessibility to solve the problem; I have two emails associated with my Microsoft account but only one is still valid. When changing certain settings, it asks to verify my identity using... Discussion in 'XBoX Accessibility' started by Flynn Jewell, Jun 25, 2023.

  1. Flynn Jewell
    Flynn Jewell Guest

    Cannot Verify Identity


    I have two emails associated with my Microsoft account but only one is still valid. When changing certain settings, it asks to verify my identity using the email that is no longer valid. Because of this it is impossible to get into my account. Any help would be appreciated.

    :)
     
    Flynn Jewell, Jun 25, 2023
    #1
  2. Janet_C Win User

    Cannot Verify Identity

    Hello!

    I'm an independent advisor and a member of the Xbox Community just like you.

    I'm happy to help you today.

    Log in to this website

    https://account.microsoft.com/security

    Select Update info.

    Choose a method that you know works, or choose I don't have any of these to replace your security info.

    This will begin an automated process of recovering and accessing the account without using the authentication method.

    Alternatively, follow this recovery and login guide

    https://support.microsoft.com/home/contact?link...

    I hope the information has been clear, I will be attentive to any questions you may have. Remember that this is a public forum and as an independent consultant, I am an ordinary user just like you and I am not part of Microsoft's technical support team, so I do not have access to the system to help you beyond the information I have provided.

    Best Regards.
  3. Georges C. Win User

    Cannot verify my identity

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community and Merry Christmas.

    Hello Clément, I am sorry for what happened to your child's account, and as you have already completed the account recovery form but were unsuccessful, in this case you should contact Xbox Customer Service and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

    However the ATO is a similar procedure to the online form, but done by a Microsoft agent, it will need as much information as possible for you to do the procedure.

    https://support.xbox.com/en-US/contact-us
  4. Clément Aubert1 Win User

    Cannot verify my identity

    Thanks *you*.

    As it turns out, I had mixed multiple accounts and was trying to log-in with the incorrect email.
  5. Georges C. Win User

    Cannot verify my identity

    Hello again, thanks and good luck.
  6. Clément Aubert1 Win User

    Cannot verify my identity

    Dear Gerges C.

    Thanks for your kind answer and Merry Christmas to you too.

    I will try to find how to request an ATO, thanks again for your advice.

    Best,

    Clément.
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Cannot Verify Identity

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