Cannot unblock account

Hi , my name is Fernando. I'm a gamer like you who loves to help other gamers with their Xbox questions. I can help with most questions. However, I do not have access to your account details to provide billing information/account inquiries. Thank you for reaching out to the Microsoft Community.

The easiest way to unlock your account is to request and enter a security code online.
https://support.microsoft.com/pt-br...f6ff6c9ce27#:~:text=A%20maneira%20mais%20f%C3 %A1cil%20de,um%20c%C3%B3digo%20de%20seguran%C3%A7a%20online.

Hope I helped, see you soon!

If you don't know the parental e-mail on the account you need to contact phone support. The Account Recovery form is the only way to free an account from a blocked status.
If you cannot unblock it then you cannot access the account.

Go to "Settings" and then "Privacy" and unblock anything under Content and unblock Partner Marketing. That is, if your account is an adult account. If not have your parents unblock it for you.

Hello Ethan Neumannn,

Thank you for your prompt response.

It seems that there was an issue unblocking your account by our back-end support and it was found out lately that the attempt to unblock was unsuccessful. It could be that your account was banned on the old Xbox platform and they cannot revert the process and we are sad to say that creating a new account is the option left.

We truly appreciate for bringing this to us and as much as we want to help unblocking the account with the assistance from the back-end support, the attempt was unsuccessful.

Thanks again for choosing Microsoft. Stay safe!

Sincerely,

The only way to unblock it would be going to the site. we have no way of unblocking accounts.