Cannot synchronize your data with the cloud

Discus and support Cannot synchronize your data with the cloud in XBoX on Windows to solve the problem; Hi, I've subscribed Xbox Game Pass for PC. At first it worked but suddenly all games get stuck at the beginning saying "Cannot synchronize your data... Discussion in 'XBoX on Windows' started by Miken175, Mar 15, 2020.

  1. Miken175
    Miken175 Guest

    Cannot synchronize your data with the cloud


    Hi,

    I've subscribed Xbox Game Pass for PC.

    At first it worked but suddenly all games get stuck at the beginning saying "Cannot synchronize your data with the cloud" (I'm translating the message from Italian).

    Any suggestion?

    Mik

    :)
     
    Miken175, Mar 15, 2020
    #1
  2. NiteTimeOwl3533 Win User

    Cannot synchronize your data with the cloud

    Hello, I looked into the Xbox support forums and found this to help you. Let me know if the guide is helpful or not and we can try another fix.

    https://beta.support.xbox.com/help/games-apps/troubleshooting/cloud-storage-sync-error-messages
  3. Miken175 Win User

    Cannot synchronize your data with the cloud

    Hello, I looked into the Xbox support forums and found this to help you. Let me know if the guide is helpful or not and we can try another fix.

    https://beta.support.xbox.com/help/games-apps/troubleshooting/cloud-storage-sync-error-messages
    Unfortunately that section is related to Xbox One. I'm using a PC.

    At least now we have the correct translation: We couldn't sync your info with the cloud.

    My connection is good (1Gbit).

    Any other idea?
  4. Miken175 Win User

    Cannot synchronize your data with the cloud

    I found the solution.

    Recently I've added an email alias to my Live account profile. The address was also my new primary email.

    After I set the old email address as primary and restart my PC I was able to play.

    Xbox Game Pass was pointing to an ID related to the new alias and was not able to find an active subscription.

    This is a bug!!!

    The subscription should be linked to the account not to a particular alias.

    I hope this could help other gamers.
  5. DominumStige Win User

    Lost saved data? Can’t find a way to choose between new and old?

    Hi!

    If you have overwritten the data then you can not recover old progress. Data with the Cloud are synchronized with the most recent copy of the save. If you chose to use the save on Cloud (which you did not have) then the local data was synchronized with a
    new game.
  6. BiONikOHeRTz Win User

    Xbox One Console Update Won’t Download

    Hi!
    You will not lose anything, your data is saved in the cloud and synchronizes automatically, go easy! ;)
Thema:

Cannot synchronize your data with the cloud

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