Cannot switch child from old family group to a new family group

Hi HartwigHolzapfel,

Welcome to Xbox Community Forums. I appreciate for sharing your concern with us and we hope that you are doing well today.

I can see that you are having difficulties in adding or transferring your child account to another new Family account. Let me see how I can assist you with this concern.

As per description you tried already some basic fixes, but your concern was not addressed yet. Please try to follow the steps on the links below.

First remove the account: Remove yourself or a family member from your family group on Xbox | Xbox Support

Second add the account: Add people to your family group - Microsoft Support

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your feedback.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Hi HartwigHolzapfel,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Hello Chelsea!

Thank you for posting in Microsoft Community.

To remove your kids from the old family account, you will need to sign into the old account and remove them from the family group. Since you have mentioned that the organizer Microsoft account has an old, deactivated email address, you may still be able to access the Microsoft account. just by entering the same password and the email address of the account.

Here are the steps to do so:

1. Sign into the old account at account.microsoft.com/family.

2. Select the child you want to remove from the family group.

3. Select "Remove from family group" and confirm the action.



Once you have removed your kids from the old family account, you can then send them an invite to join your new family group. Here are the steps to do so:



1. Sign into your new account at account.microsoft.com/family.

2. Select "Add a family member."

3. Enter your child's email address and select "Send invite."

4. Your child will receive an email invitation to join your family group. They will need to accept the invitation to join.



I hope this helps! Let me know if you have any further questions.

Sincerely,



Microsoft Community Moderator

Hi Jared,

Unfortunately, you may need to set up the family group again if the group is not properly displaying online from your mother's account. This is an odd issue I have never seen before. The child account cannot remove themselves from a family group and needs
to be removed by an adult in the family group, so this may be somewhat difficult to achieve if the parent account is not displaying the child account.

Do you have an Xbox One console by any chance to see if you guys can manage the family group from there?

Let us know if you have a console to see if it's the same.

are the affected accounts Child accounts?

if the date of birth associated with these accounts makes them under 18 years old you will need to get an adult to make a Family Group, add the affected Child accounts to the Family Group then change the privacy settings.

the following link has all the information on setting up a Family Group and managing the permissions for group members

https://support.microsoft.com/en-us/help/12413/microsoft-account-what-is-family-group