Cannot subscribe Xbox game pass ultimate or core

You will still be able to play any Xbox One/Series games you claimed through Games With Gold as long as you're either a Game Pass Core or Game Pass Ultimate subscriber.

When it comes to 360 games, even if you don't subscribe to Core/Ultimate, you'd still be able to play them.

So, yeah, as you're gonna be a Core subscriber, you'll be fine and you'll have access to all of your GWG games.

are you physically in Hong Kong?

Hello QinlinXie,

I understand how challenging this issue can be. I'd like to help you find a solution.

These account region-related issues can be a little tricky sometimes, even though your account and Xbox are both set to Hong Kong.

First, check your billing information to make sure that your payment method matches your account region. If you're using a credit or debit card, it should be issued in the same region as your Microsoft account.

You can also try subscribing through a different device. If you were attempting to subscribe via your Xbox, try using the Microsoft Store website instead, or vice versa. Sometimes, purchasing from a different device helps bypass region-related issues.

You should also double check the information in this article regarding your account region:

https://support.xbox.com/en-US/help/account-pro...

Let me know how it goes, and I'll be here to support you!

Note: Just a friendly reminder that this is a public forum, I will try to get back to you as soon as possible.

Hi Jarrod. My name is Kyle and I'm an independent advisor.

Are you currently subscribed to Game Pass Core or Ultimate? You must be subscribed to play the games you claimed from Games with Gold.

If you are already a Game Pass Ultimate subscriber, then any Gold codes you redeem will be converted to Game Pass Ultimate. If you are not an Xbox Game Pass Ultimate Subscriber, then no, the Gold codes should not convert to Game Pass Ultimate.