Cannot spend money from Microsoft account

Discus and support Cannot spend money from Microsoft account in XBoX Games and Apps to solve the problem; My child's account has successfully purchased content before, including Minecoins - from both Windows and XBox. It had a balance of $8.71. I added... Discussion in 'XBoX Games and Apps' started by Imaginosaurus, Feb 11, 2021.

  1. Imaginosaurus
    Imaginosaurus Guest

    Cannot spend money from Microsoft account


    My child's account has successfully purchased content before, including Minecoins - from both Windows and XBox.

    It had a balance of $8.71.

    I added $10 so my child could purchase the $9.99 package of Minecoins.

    In the Microsoft Family pages, it shows $18.71 balance.

    In the child's account pages, it shows $18.71 balance.

    But when trying to purchase Minecoins from Windows - it still shows only $8.71 available.

    Trying the same thing from XBox, it also shows a balance of only $8.71.

    Checking back to the Family pages - it once again shows the full $18.71 balance.

    I have talked to the Microsoft Help Bot a bunch of times now, and cannot seem to ever get a contact for someone who can actually help fix.

    This kind of thing is difficult to explain to a child why it's not working and it's not you who did not do what you said.

    So - Microsoft - something you need to fix manually? Or at least have a rational way to contact support to report?

    Thank you.

    :)
     
    Imaginosaurus, Feb 11, 2021
    #1
  2. StuartATrueRed Win User

    Microsoft account balance .

    According to the rewards page, you can spend money on your Microsoft account on games, devices, and more at Microsoft Store online. So yeah, I believe you will be able to purchase the new console with the money from your Microsoft Account.
  3. Annanda Martins Win User

    I accidentally put Microsoft account money into the wrong account.

    Hi, my name is Annanda, thank you for your question and for reaching out.

    Wesey, unfortunately, there is no way to transfer money from one Microsoft account to another, okay? And when money is set on your account, it cannot be withdrawn either. I am very sorry you are going through this situation, but the only solution would be to spend the money on this other account. I hope you understand.

    https://support.microsoft.com/accou...-account-b7c7baec-1769-6c57-3a47-64413e69cc5d

    I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

    Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

    Best Regards, Annanda.
  4. Shirley Films Win User

    Family members cant get money on their account

    The newly separated accounts still say they are unable to change billing settings and only primary member of the gold family pack can do so.

    But that is also not possible. Cannot allow them to add credit cards and also cannot transfer money to those accounts. How do those accounts spend money?
  5. uutdad Win User

    Microsoft Family Safety - unable to verify

    I do not have a fix to offer but I am experiencing all of the issues that have been described here. It’s amazing that Microsoft could be unaware of this. I literally can’t spend money with them, my kid wants to buy a game, and I literally cannot spend my money.
  6. MrAdyCarter Win User

    Windows Gift card available on xbox live ?

    Yes, they work just like the pre-paid Xbox currency cards, in that they add money to your Microsoft Account, which you can then spend from an Xbox.
Thema:

Cannot spend money from Microsoft account

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