Cannot sign in to Minecraft: Education Edition

minecraft education edition locked account cannot loggin and i didnot lock it

Hi David,

First you need to make sure that you have a O365 Education Account. If you do and have signed in before, then I'd recommend checking out the Minecraft Education Edition troubleshooting page to read through possible solutions to your problem: https://minecrafteducation.zendesk.com/hc/en-us

If you cannot find a solution on that page, then you should submit a support request with the developers of Minecraft Education Edition for more help with their game: https://minecrafteducation.zendesk.com/hc/en-us/requests/new

I hope this helps!

Hey thanks no worries, I have done a screen shot of each section. I have labelled them in order. The last one even though it says to sign in it doesn't give us an option.

Thank you.

Ok, sorry my bad I miss the part of the Chromebook, if the authenticator app says it doesn't exist could be that you are writing the account wrong, sometimes we miss some letters for example or you are not using the Microsoft authenticator app that is the one that will work for that

Could you share a screenshot of the message you have on Minecraft? Probably you are missing the option to use a different authentication method

Glad to know you finally fixed it, have a great day