Cannot sign-in/add user profile even after factory reset

Hey there SmittyBlack25,

Thanks for reaching out to the Forums for advice on how to hopefully get your console back to operating as intended. I can totally understand how this could be pretty distressing a situation for anyone but hopefully we can figure it out. I suggest either
trying after connecting to another network, or after trying an
offline update of the console as it could be a problem with the console getting information from Xbox Live itself.

When/if you get the chance, give those steps a shot and let us know if that helped.

Thanks!

What issue are you facing exactly?

Are you able to sign in on the Xbox website?

Do you get an error message when you sign in on your console?

After making that post, i tried resetting my wireless router again. I tried connecting to wireless (since i was using a wired connection) still no luck. But then i plugged the wired connection back in and it started working again! I downloaded some games,
played last night and then today when logging in i am back at square one (error code 0x800704cf). it tells me i am not connected to the internet but when i run the network diagnostics it tells me everything is fine (although double NAT detected).

What issue are you facing exactly?

Are you able to sign in on the Xbox website?

Do you get an error message when you sign in on your console?

If you factory reset the console, it'll reset it so it'll be just like it was out of the box. So no profiles will be on that console. It will have no effect on the other console. So if your son has his account on both consoles, it will only be signed out
of the console you factory reset.

If you're just trying to add another profile, there's no need to factory reset the console. You can just sign out of the account that's on there and create/sign in on a different account. https://support.xbox.com/en-US/help/account-profile/manage-account/sign-in

Hello Herminator95,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are experiencing the error code 0x8027025a when attempting to sign into your console. Let us look into this together to get you back to gaming.

Please try these suggestions:

Power Cycle your Router

Power your router off and unplug its power cord from the power outlet and allow the router to sit unplugged for a few minutes. As you wait for the capacitors in the router to discharge, check to see whether anything is blocking signal to and from the router and remove it.

Check our Xbox Live Server Status

After about 3-5 minutes, plug the router back in and power it on. Allow it enough time to boot up. Now, connect to the internet and open your preferred web browser. Next, visit our Live Service Status page to view the status of our Xbox Live Services.

If our Servers are up and working as expected, please check if you have any ongoing downloads that may be causing bandwidth issues with your internet. If you do not have anything that could cause bandwidth issues, please proceed with these troubleshooting steps.

Reboot the Console

If you are still experiencing the error code after power-cycling your router, a quick reboot of your console may fix the issue.

From your Xbox home screen, navigate to "Settings". Next, select the "Turn Off or Restart" option. You can access these options from the right side of the screen. Finally, select "Restart" and then "Yes" to confirm the operation.

Configure Region Settings Correctly

On rare occasions, you may encounter this error message because the region settings on your console are not configured correctly. To remedy this, open the "Settings" menu and then select "All settings". Next, navigate to "System" and then "Language and Location". From the displayed list of locations, select your region.

When this is completed, select the "Reset Now" option to apply the changes.

Clear Persistent Storage

Go to "Settings" and then "Disc and Blu-Ray". Next, navigate to "Persistent Storage" and then select "Clear Persistent Storage". This deletes some of the local cache on your console.

Clear Alternate MAC Address

Go to "Settings" and then "Network" and "Advanced Settings". Select "Alternate MAC Address" and then "Clear". After clearing the Alternate MAC Address, your console will reboot. After the reboot, see if the issue is resolved.

If the issue persists after following all of these steps, we recommend that you contact Xbox Support directly as they can provide 1:1 support that we in the Forums cannot.



We look forward to your response. Kindly let us know if these suggestions help by selecting “Yes” or “No” next to “Was this response helpful?”. Additionally, if there is any misunderstanding or clarification needed, please reply to this response.

Sincerely,

XBF – Evie

Xbox Customer Success Manager

Microsoft Community