Cannot screenshot or record on Xbox App (Windows 10)

Hi,

To properly isolate your concern, please provide us the following information:

• Did the issue start after an update?
• Have you tried to uninstall the graphics card drivers and install the latest version from your computer manufacturer's support page?
• Have you done any changes on the computer prior to the issue?
• Does the issue occur on all your games?

We're looking forward to your response.

I don't believe it started after an update, the issue seemed to start when I had rebooted windows, as in reinstalled it with the recovery features due to some problems the O.S was having. I have freshly installed drives and the latest version and it has
been updated to the most recent version there is. And yes It occurs on every game I have, even if im not within the game, when i press Windows + G I get the same message "It can't find Captures folder" Thank you for your response

Hi,

To properly isolate your concern, please provide us the following information:

• Did the issue start after an update?
• Have you tried to uninstall the graphics card drivers and install the latest version from your computer manufacturer's support page?
• Have you done any changes on the computer prior to the issue?
• Does the issue occur on all your games?

We're looking forward to your response.

Hi,

To properly isolate your concern, please provide us the following information:

• Did the issue start after an update?
• Have you tried to uninstall the graphics card drivers and install the latest version from your computer manufacturer's support page?
• Have you done any changes on the computer prior to the issue?
• Does the issue occur on all your games?

We're looking forward to your response.

I don't believe it started after an update, the issue seemed to start when I had rebooted windows, as in reinstalled it with the recovery features due to some problems the O.S was having. I have freshly installed drives and the latest version and it has
been updated to the most recent version there is. And yes It occurs on every game I have, even if im not within the game, when i press Windows + G I get the same message "It can't find Captures folder" Thank you for your response

To resolve the issue, we recommend that you run the Windows App Troubleshooter
from this
link.

If you are still experiencing the same issue after running the Windows App troubleshooter, you can perform the suggested methods below on your computer:

Method 1. Restart your apps.

1. Press Windows + R on the keyboard.
2. Type msconfig, and then click OK.
3. On the General tab, click the Normal Startup, and then click OK.
   
4. When you are prompted to restart the computer, click Restart.

Method 2. Reset Windows Store cache.

1. Press Windows key + X on your keyboard.
2. Click on Command Prompt (Admin).
3. Type wsreset.exe, and then hit Enter.
4. Close the Command prompt, and then launch Windows Store.
5. Update the Xbox App in the Windows Store.
6. If there is no option for you to update it, uninstall and reinstall the app.

Let us know how it goes.

Thank you for responding .

When I ran the troubleshooter the first time, it said there was an issue with the app and had to restart to fix it, which it did. But I ran the troubleshooter a second time and it says that the windows store cache may be damaged, so I tried the first method,
but it was already on normal setup so that didn't seem like the issue. Then I tried the second method, i reset the store and I uninstalled and reinstalled the xbox app and the issue still seems to remain with the DVR. After all these actions I ran the troubleshooter
again and it says the same error:

[table][tr][td]Windows Store cache may be damaged Windows Store cache may be damaged[/td][td]Not fixed [/td][/tr][/table]

Hi,

To properly isolate your concern, please provide us the following information:

• Did the issue start after an update?
• Have you tried to uninstall the graphics card drivers and install the latest version from your computer manufacturer's support page?
• Have you done any changes on the computer prior to the issue?
• Does the issue occur on all your games?

We're looking forward to your response.

I don't believe it started after an update, the issue seemed to start when I had rebooted windows, as in reinstalled it with the recovery features due to some problems the O.S was having. I have freshly installed drives and the latest version and it has
been updated to the most recent version there is. And yes It occurs on every game I have, even if im not within the game, when i press Windows + G I get the same message "It can't find Captures folder" Thank you for your response

To resolve the issue, we recommend that you run the Windows App Troubleshooter
from this
link.

If you are still experiencing the same issue after running the Windows App troubleshooter, you can perform the suggested methods below on your computer:

Method 1. Restart your apps.

1. Press Windows + R on the keyboard.
2. Type msconfig, and then click OK.
3. On the General tab, click the Normal Startup, and then click OK.
   
4. When you are prompted to restart the computer, click Restart.

Method 2. Reset Windows Store cache.

1. Press Windows key + X on your keyboard.
2. Click on Command Prompt (Admin).
3. Type wsreset.exe, and then hit Enter.
4. Close the Command prompt, and then launch Windows Store.
5. Update the Xbox App in the Windows Store.
6. If there is no option for you to update it, uninstall and reinstall the app.

Let us know how it goes.

Thank you for responding .

When I ran the troubleshooter the first time, it said there was an issue with the app and had to restart to fix it, which it did. But I ran the troubleshooter a second time and it says that the windows store cache may be damaged, so I tried the first method,
but it was already on normal setup so that didn't seem like the issue. Then I tried the second method, i reset the store and I uninstalled and reinstalled the xbox app and the issue still seems to remain with the DVR. After all these actions I ran the troubleshooter
again and it says the same error:

[table][tr][td]Windows Store cache may be damaged Windows Store cache may be damaged[/td][td]Not fixed [/td][/tr][/table]

To remove software conflicts that may have caused the damage on the Windows Store, you can perform a clean boot to start Windows by using a minimal set of drivers and startup programs.

This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 10. You can follow the steps stated on this

link.

We also recommend that you check for any available updates on your computer.

To check for updates now, select the Start button and then go to Settings > Update & security > Windows Update, and select Check for updates. If Windows Update says your PC is up to date, you have all the updates that are
currently available. 

Keep us posted.

Hi,

To properly isolate your concern, please provide us the following information:

• Did the issue start after an update?
• Have you tried to uninstall the graphics card drivers and install the latest version from your computer manufacturer's support page?
• Have you done any changes on the computer prior to the issue?
• Does the issue occur on all your games?

We're looking forward to your response.

I don't believe it started after an update, the issue seemed to start when I had rebooted windows, as in reinstalled it with the recovery features due to some problems the O.S was having. I have freshly installed drives and the latest version and it has
been updated to the most recent version there is. And yes It occurs on every game I have, even if im not within the game, when i press Windows + G I get the same message "It can't find Captures folder" Thank you for your response

To resolve the issue, we recommend that you run the Windows App Troubleshooter
from this
link.

If you are still experiencing the same issue after running the Windows App troubleshooter, you can perform the suggested methods below on your computer:

Method 1. Restart your apps.

1. Press Windows + R on the keyboard.
2. Type msconfig, and then click OK.
3. On the General tab, click the Normal Startup, and then click OK.
   
4. When you are prompted to restart the computer, click Restart.

Method 2. Reset Windows Store cache.

1. Press Windows key + X on your keyboard.
2. Click on Command Prompt (Admin).
3. Type wsreset.exe, and then hit Enter.
4. Close the Command prompt, and then launch Windows Store.
5. Update the Xbox App in the Windows Store.
6. If there is no option for you to update it, uninstall and reinstall the app.

Let us know how it goes.