Cannot rent or download films from XBox movies from my laptop

First try to update you Windows OS the last version, after that update your apps on the microsoft store.

Si if that work.

Regards!

Check everything is up to date and running at capacity

Hello ,

Thank you for posting on the Xbox forums. We understand that the Microsoft Store is giving you an error message when you attempt to purchase or rent movies. We suggest making sure

Windows 10 is up to date. If the update does not resolve the issue, we recommend performing

a clean boot. Are you able to complete the purchase on a different device? Be sure to let us know the results!

Thank you for your reply. I am using Windows 8.1 and it is up to date, if that's any help. To be honest a clean boot is the last thing I really want to do as everything is working okay on my laptop, nor do I really have another device to complete the purchase.
If there is no other way, I'll just leave it. Thank you very much for your quick reply, though.

Hello ,

Thank you for posting on the Xbox forums. We understand that the Microsoft Store is giving you an error message when you attempt to purchase or rent movies. We suggest making sure

Windows 10 is up to date. If the update does not resolve the issue, we recommend performing

a clean boot. Are you able to complete the purchase on a different device? Be sure to let us know the results!

Thank you for your reply. I am using Windows 8.1 and it is up to date, if that's any help. To be honest a clean boot is the last thing I really want to do as everything is working okay on my laptop, nor do I really have another device to complete the purchase.
If there is no other way, I'll just leave it. Thank you very much for your quick reply, though.

Hello XBF Leo G,

Just a quick update to state that instead of trying to rent or purchase a film through the Xbox app on my laptop, I have used the Microsoft store instead as this works for me. The Microsoft has the same titles of films that are available on the Xbox app
and once I purchased a film to rent, it opened via the Xbox app so my problem is now sorted.

Many thanks!

Hello SeaOlive7573715,

Thank you for posting on the Xbox forums. We understand that the Microsoft Store is giving you an error message when you attempt to purchase or rent movies. We suggest making sure

Windows 10 is up to date. If the update does not resolve the issue, we recommend performing

a clean boot. Are you able to complete the purchase on a different device? Be sure to let us know the results!