cannot redeem Microsoft gift card

Discus and support cannot redeem Microsoft gift card in XBoX on Windows to solve the problem; I purchased a Microsoft gift card on December 31st and received an email with instructions to redeem it. When I follow the prompts, I get this error... Discussion in 'XBoX on Windows' started by disappointed patron, Jan 8, 2021.

  1. disappointed patron
    disappointed patron Guest

    cannot redeem Microsoft gift card


    I purchased a Microsoft gift card on December 31st and received an email with instructions to redeem it. When I follow the prompts, I get this error message:

    Try that again Something happened on our end. Waiting a bit might help. Try that again Something happened on our end. Waiting a bit might help. PUR-UnknownExternalError tghN8q2/mEWifyKS.0.4.7 2021/01/08 - 14:38:26 UTC.

    I have "tried again" multiple times with no success. Can you help me get this gift card on my son's Microsoft account so he can make in-game purchases in Minecraft?

    :)
     
    disappointed patron, Jan 8, 2021
    #1
  2. Smwutches Win User

    Xbox rewards

    Xbox Rewards credits cannot be redeemed towards a Microsoft store gift card. You may be referring the Microsoft Rewards program which can be redeemed towards gift cards. You would need to contact their customer support via their redemption page.
  3. Smwutches Win User

    Can I refund my Game pass ultimate gift card?

    Once you redeem a gift card from Microsoft Rewards, you cannot turn it back into Rewards points.
  4. StephanieMCarter Win User

    Gifting Games/items

    Are you referring to a gift card? If a currency card is different, how would I go about doing that? I cannot use the $40 gift card I redeemed to buy more gift cards.
  5. ThisGameIsSucky Win User

    Where and how to buy google play gift card with microsoft gift card or amazon gift card?

    You cannot buy Google Play gift cards with Microsoft Rewards Points as they aren't available on Microsoft Rewards or Microsoft gift cards. If you happen to have a redeemed Amazon gift card tied to your Amazon account, you may be able to just search Google
    Play gift cards on Amazon and purchase it with your available Amazon credit. Using the Redeem tab on Microsoft Rewards, going to shop, and then selecting the Amazon gift card (if you have enough points) may be able to get you a Google Play gift card you are
    looking for on Amazon. Please understand that may work, it is not guaranteed to work.

    As another user had pointed out, you could also try and redeem your rewards points for a Walmart or Target eCard (online gift card similar to Amazon) and buy a Google Play gift card through their websites or online or in store. Those are also not guaranteed
    to work but may work.

    Google Play gift cards aren't currently an available reward option but there are plenty others.
  6. Nursemorph Win User

    Gift Card for Xbox, movies and Microsoft

    What does it say when you try to redeem it? Are you in the same region as the gift card you purchased...ie as it's a US $ card, are you in the United States? As gift cards in a different currency cannot be redeemed in a different region....I have a UK account and can't redeem US $ cards
Thema:

cannot redeem Microsoft gift card

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