Cannot redeem a giftcard of different region

Discus and support Cannot redeem a giftcard of different region in XBoX on Consoles to solve the problem; Hello Xbox support forum, I didn't know where to ask. I was given an Xbox Live Gold from Xbox Live, as a reward for completing my December Game Pass... Discussion in 'XBoX on Consoles' started by cwella88, Jan 12, 2018.

  1. cwella88
    cwella88 Guest

    Cannot redeem a giftcard of different region


    Hello Xbox support forum, I didn't know where to ask.

    I was given an Xbox Live Gold from Xbox Live, as a reward for completing

    my December Game Pass Quest.

    And when I redeemed this code it didn't worked and said that I currently have a

    subscription from a different region and that I need to contact support.

    My region is in Denmark, and I really want to get my reward. Where do I contact support ?

    :)
     
    cwella88, Jan 12, 2018
    #1
  2. ngocphi
    ngocphi Guest
    Activated x2 10 euro Gift Cards and got 0 euros

    Did you buy the correct regional giftcards?

    All giftcards are region locked

    Meaning you cannot buy uk or french giftcards and use them in a german account for example

    So if you buy uk points it can only be redeemed on an uk account

    You can check your balance at commerce.microsoft.com

    Keep in mind currency does not transfer between regions
     
    ngocphi, Jan 12, 2018
    #2
  3. miningcrow
    miningcrow Guest
    Redeeming codes from different regions

    I have a code but cannot redeem it as it says it was bought in different region.
     
    miningcrow, Jan 12, 2018
    #3
  4. cwella88
    cwella88 Guest

    Cannot redeem a giftcard of different region

    It got fixed, and the code got redeemed perfectly !

    I just needed to change my region/country of my own on the console.
     
    cwella88, Jan 12, 2018
    #4
  5. cwella88 Win User

    Cannot redeem a giftcard of different region

    It got fixed, and the code got redeemed perfectly !

    I just needed to change my region/country of my own on the console.
  6. ngocphi Win User

    Activated x2 10 euro Gift Cards and got 0 euros

    Did you buy the correct regional giftcards?

    All giftcards are region locked

    Meaning you cannot buy uk or french giftcards and use them in a german account for example

    So if you buy uk points it can only be redeemed on an uk account

    You can check your balance at commerce.microsoft.com

    Keep in mind currency does not transfer between regions
  7. yobrizo Win User

    xbox digital gift cards

    you have tried to redeem in console, phone app , web or Microsoft store. the giftcard not have a regional block. if is a game, this is a same region
  8. ngocphi Win User

    Why can't you refund gifts?

    No as they are one-time.use

    As per the terms of the gift once redeemed it can't be refunded

    Gifts can only be refund if it hasn't been redeemed

    If any of those conditions are met.you cannot refund it

    The refund policy otherwise only apply for Purchased games not gifted games under 14 days or 2hours of gameplay

    Gift games.conditions are unused or Same region as the gifter that's it

    This is the same with any giftcard
  9. ngocphi Win User

    X box gift cards not activating at multiple retail stores

    Another thing is your account region Match your actual region for example you have a us xbox live account but you are redeeming an Canadian gift card

    If so that would be why

    Giftcard are region locked
Thema:

Cannot redeem a giftcard of different region

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