Cannot redeem a gift code for xbox live gold

Hello LucasQuaresma1,

Thank you for your post. I understand you are experiencing an issue redeeming a code for Xbox Live Gold. To troubleshoot this, please visit the following page:

Troubleshoot Redeeming Xbox Gift Codes/Cards.

I hope this helps.

Hi there, so was the code for MS currency or was it an Xbox Live Gold subscription? Please note that you cannot use currency added to your account to buy gold subscriptions.

Have you tried redeeming on the console itself? Steps here:
support.xbox.com/.../redeem-prepaid-codes

I believe you can also try at the following link, scroll to the bottom and select 'redeem gift card'
commerce.microsoft.com

what the heck I was gifted a Xbox Live gold code and it redeemed! If you need a code check out http://linkbitty.com/xblg2014

You cannot use your account balance to purchase an Xbox Live Gold subscription. You can use Xbox Live Gold membership cards. They come in one month, 3 month, and year memberships. It's the same kinda thing, a prepaid code that gets redeemed to your account
and adds the number of months you have purchased. The gift cards with the dollar amounts that get added to your account cannot be used to buy a membership

Did you redeem the code on the Xbox 360 console? If you did, I would suggest redeeming the code on your computer.

You can redeem all types of prepaid codes, including Xbox gift cards, Xbox Live gold cards, and Xbox Music Pass cards, on a computer and have them applied to your account immediately. Here’s how:

1. Go to www.xbox.com

2. Sign in

3. Go to the "Xbox Live Gold" tab and click "Redeem Code"

That's it! Your Gold membership will be applied instantly.

Hope this helps.

-A