Cannot Re-install MSFS2020 after swapping drives round. Error code 0x8007007b Reconnect the...

Hi BlodhemnUK,

Apologies for the delayed response as I was away for a couple of days. Since many of the installation troubleshooting steps did not work, my best solution at this point is to back up your files and perform a clean installation of the operating system. There might be something within the operating system that cannot easily be fixed. Clean installing the OS will allow you to start fresh and not have to worry about any current issues you are encountering. Even though you have some games installing and working, you might run into additional problems later. Let me provide you with a link that walks you through the steps to perform a clean operating system installation.

1. How to refresh, reset, or restore your PC (microsoft.com) Reset your PC to reinstall Windows but delete your files, settings, and apps—except for the apps that came with your PC. Make sure to choose this option when asked which reset you wish to perform.
   

I hope these suggestions help! If this answers your question, please mark the thread as “Answered.”

Hi BlodhemnUK,

Thank you for submitting this issue to us. While we further investigate this problem. I will provide you with another solution that you can try while I continue to find a solution for you. This error code occurs the Xbox App is looking for the drive/volume you originally installed the game on, and it cannot locate it.

Solution: Xbox Insider Program FAQ | Xbox Support click on this link and download our Xbox insider app. Once you have installed the app

1. Open the Xbox Insider app
   
2. Select Previews
   
3. Join Windows Gaming
   
4. Wait for the loading to stop
   
5. Go to the Windows store and check for updates
   

This will give you the new version of the Xbox App, which allows you to manage the install path easily. Create a new install path to the drive you wish to install the game and let me know if this resolves your problem.

Do you have any more suggestions yet XBF-JoannaDark?

Its been about 3 weeks now I have not been able to get my sim up and running.

BlodhemnUK,

I am sorry to hear that the suggestions I provided were unsuccessful in helping you reinstall Flight Simulator 2020. While I do some further investigation, let me offer you one last solution that we can try.

Solution 1: Get the Xbox Insider Hub app; please sign-up for the Xbox Insider app; this will give you an updated version of the Xbox App that allows you to choose where to install and control the install folders. Once you download the App

1. Open App and sign in.
   
2. Then go to Preview
   
3. Select Join Windows gaming
   
4. Wait for the pending to stop, and it will confirm you are in the Preview.
   
5. Then restart the PC, reinstall Flight Simulator, and choose a place on the hard drive that you would like to have the install folder.
   

Solution 2: Activate Windows (microsoft.com) This error code is attributed to Windows 10 activation errors. Please follow the link to check for this. As sometimes, this can be an issue. I know you stated that support helped with updating the OS, but sometimes the problem can persist. Would you please check to make sure you are good to go?

In addition, download the Windows Feedback Hub; if installed the open the App, please

1. Sign in with a Microsoft account
   
2. Click on Report a Problem
   
3. type in the title as Microsoft Flight sim 2020 installation issues error 0x8007007b
   
4. Provide an explanation
   
5. Under category choose Gaming and Xbox
   
6. Then select installation problem
   
7. Click next and then choose Other
   
8. Then attach a screenshot and also use Recreate my problem
   
9. Then select Submit
   

It will allow us to look into this issue and see if we can find a solution. I will be partnering with a colleague to see if we can find a complete solution for you. I appreciate your patience.

Hi BlodhemnUK,

Thanks for reaching out to the Xbox forums! I am sorry to hear that you are struggling with Installing Flight Simulator 2020. I am more than happy to help and try to resolve this issue that you are experiencing. I want to confirm a few things and then provide you with a couple of solutions.

Questions

1. Did you clean install Windows?
   
2. Is the Xbox App not recognizing the other drives?
   
3. Which support did you contact to help you with the game?
   

Solutions

Solution 1: Microsoft Store - Download & Installation issues - Checklist – Microsoft Flight Simulator Support (zendesk.com) Here is the support site for Flight Simulator 2020. This link takes you to three-part installation troubleshooting steps that you can try. Any solutions you have already done, move on to the next. In the second part of the installation troubleshooting, I would try the REINSTALL GAMING SERVICES to resolve Xbox App issues.

Solution 2: If the troubleshooting guide does not resolve the problem, I recommend Submitting a troubleshooting ticket with Flight Sim support. Do this

1. On the upper-right corner of the page, select Submit a Request
   
2. Then choose I can't install or download
   
3. please fill out the info they require
   

I looked up the error code you provided me and found this article: Free up drive space in Windows (microsoft.com). Take a look at some of the suggestions in this support article and see if they resolve the issue.

I hope these suggestions help! If this answers your question, please mark the thread as “Answered.”