Cannot purchase Xbox original games on Xbox One

SilverWing 525 · Oct 26, 2017

For the last three days I have been trying to purchase Psychonauts and Star Wars: KoTR through the store one the Xbox One console. I have both a paypal and pre-purchased credit card on file and linked to my Microsoft Account. Both are valid and both have
the funds in them to pay for at very least one of these games. Yet every time I go to make the purchase, I hit "see price" then "continue", then "confirm", it tells me "Sorry. Your purchase cannot be completed at this time. Please try again."

This occurs no matter how many times I try, when I try, nor which payment method I use. And yes, before you ask, I HAVE TRIED this on the Xbox 360 I own as well with the same results. I have seen multiple threads created complaining of exactly the same
problem, yet I see no useful feedback WHATSOEVER from you guys about HOW TO FIX THE PROBLEM. You always seem to default to the usual "check if your payment method is valid" or "Try on the xbox 360" advice. And then, when the user tells you that they have
tried these "fixes", you mysteriously go quiet. Seriously! People WANT to purchase this content, and yet you make them jump through hoops to be able to do so.

So, to reiterate my complaint/question: What should I do here to be able to purchase these games? And if there is an error in the system, can you PLEASE patch it asap?!?

P.S. Being forced to go through this on top of being forced to use a credit card or paypal account (two things I already hate doing) is a slap in the face to your loyal customers, like myself. And it is seriously making me reconsider
renewing my gold membership as well as continuing my support of your company and console.

:)

SPITFIRE-SIX · Oct 26, 2017

Is Portal 2 BC or not?

i dont own the game so I cant verify. I think this is one of the games that was originally but was pulled for some reason.
Edit: It appears this is a feature. Some games at the publishers request cannot be purchased from the Xbox One. Reading the Support members post it seems like you need to purchase it from the website.

[Tech] Backwards compatible games on the One store show up as unavailable when trying to purchase (I.e. Portal 2) : xboxone

SPS-40B1869D-52C4-424D-80A4-BAB160E57F66 · Oct 26, 2017

Error code 0x8c150020

Hey there TIMEMAN2010,

You can purchase games using currency on their respective consoles: You can use currency to buy Xbox 360 games ON the Xbox 360 just like you can buy Xbox One games ON the Xbox One, but you cannot purchase Xbox 360 games on an Xbox One using microsoft currency.

Mister Cizl · Oct 27, 2017

Hey SilverWing 525! Are you able to purchase the games through Xbox.com? If not, I would suggest contacting support

here as we do not have access to billing or subscriptions here on the forums. Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Cizl

Hey SilverWing 525! Are you able to purchase the games through Xbox.com? If not, I would suggest contacting support

here as we do not have access to billing or subscriptions here on the forums. Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

WaitedBonsai845

Hi there Jhunt80,

As Smwutches mentioned, games are tied to an account and cannot be transferred. To further expand on that, the only way the games on that Xbox One would be playable to you, on your account, would be on the purchasing account's (the one that originally purchased
the games) home console. Once the purchasing account changes its home console, the games would become unplayable to any user on the previous home console.

I hope that helps.

So let me just clarify this sorry, so if I purchased the used xbox 1 console and the 3T External HD (with the 12 games on it) Once the original xbox live account that purchased the games originally and saved them to the external HD and were to register a
new console system using the xbox live account that originally purchased the games, this would make the games one the console he sold to me unplayable, even though they are on a separate external HD?

August N

I apologize if this was vague, there was originally one xbox nametag associated with the microsoft account, this one held my purchased instance of minecraft. One day it prompted me to enter a nametag, I entered it, and a new nametag was created that didn't have the instance of minecraft purchased. I cannot access the original nametag and it keeps prompting me to purchase minecraft.

HassanB

Hello,

These original Xbox games will only work if you have an original Xbox 360 hard drive. What I mean by "original" is that it cannot be a 3rd party hard drive purchased from eBay or Amazon Marketplace. If you have a 3rd party hard drive no original Xbox games
will work on your Xbox 360 regardless of which version it is (Standard, Elite, or Slim).

Viper7Gamer

Xbox 360 games and original Xbox games cannot be gifted, due to the way these games are integrated into the Xbox Store.

I would suggest sending your friend a digital Xbox gift card so he can purchase the game.

Cannot purchase Xbox original games on Xbox One