Cannot purchase the Xbox gold membership using rewards

Discus and support Cannot purchase the Xbox gold membership using rewards in XBoX Rewards & Social to solve the problem; [img] I tried to purchase this deal, but declined! ceed4d01-f813-47d3-9d38-6c85abcf89f7 Discussion in 'XBoX Rewards & Social' started by swiftpgmer, Feb 4, 2018.

  1. swiftpgmer
    swiftpgmer Guest

    Cannot purchase the Xbox gold membership using rewards


    Cannot purchase the Xbox gold membership using rewards [​IMG]

    I tried to purchase this deal, but declined!

    :)
     
    swiftpgmer, Feb 4, 2018
    #1
  2. xboxfelix
    xboxfelix Guest
    How to Renew your Xbox LIVE Gold Membership

    Overview of Xbox LIVE Renewal

    When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

    • Month-to-month membership- Notification comes 15 days in advance
    • 3 or 12 month membership- Notification comes 30 days in advance
    Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

    If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

    Renew with a payment option by purchasing a new membership:

    Steps to Follow

    1) Use your Xbox LIVE gamertag to sign in.

    2) Under Settings, select Account.

    3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

    4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

    5) Select a membership option, then Confirm Purchase.

    Once you have confirmed your purchase, the following will happen:

    • The payment option you are using will be charged immediately.
    • The time subscription plan you have just purchased will be added to your remaining subscription time.
    • Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.
    Take note:

    If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

    There is a procedure you can follow to add or change your Xbox LIVE payment option.

    Renew with a prepaid membership card

    It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

    If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

    How to turn on auto renewal (for existing membership):

    If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

    How to Troubleshoot Xbox LIVE renewal:

    If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

    • Error: Your credit card has been declined several times by our billing service.
    This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

    • Error: 8015d080
    In case you receive this error message, you need to contact Xbox Support.
     
    xboxfelix, Feb 4, 2018
    #2
  3. onyxishere
    onyxishere Guest
    Unable to buy gold?!?!

    Sorry to hear it. However, gift cards and Xbox currency cannot be used to purchase Gold memberships. You can only purchase memberships using a credit card, Paypal or a pre-paid Gold membership card.
     
    onyxishere, Feb 4, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Cannot purchase the Xbox gold membership using rewards

    For help with the Microsoft Rewards program, you would need to contact their customer support via their redemption page. The Xbox Rewards program is not the same thing.
     
    Smwutches, Feb 4, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello swiftpgmer,

    This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. onyxishere Win User

    Unable to buy gold?!?!

    Sorry to hear it. However, gift cards and Xbox currency cannot be used to purchase Gold memberships. You can only purchase memberships using a credit card, Paypal or a pre-paid Gold membership card.
  7. Smwutches Win User

    Cannot purchase the Xbox gold membership using rewards

    For help with the Microsoft Rewards program, you would need to contact their customer support via their redemption page. The Xbox Rewards program is not the same thing.
  8. XBLRewards8 Win User

    Cannot purchase the Xbox gold membership using rewards

    Hello swiftpgmer,

    This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.
  9. onyxishere Win User

    Xbox live gold

    Sorry but currency cannot be used to purchase a Gold membership. You'll either need to add a credit card, paypal or purchase a prepaid code for a Gold membership.
  10. onyxishere Win User

    x box live

    Sorry but currency cannot be used to purchase a Gold membership.
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Cannot purchase the Xbox gold membership using rewards

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