Cannot purchase on Microsoft Store, Cannot add money to Family Account - how to resolve?

Discus and support Cannot purchase on Microsoft Store, Cannot add money to Family Account - how to resolve? in XBoX Games and Apps to solve the problem; When trying to add money to my child's account I get an error as follows after clicking "Buy": Contact Microsoft Support "We're having trouble... Discussion in 'XBoX Games and Apps' started by Dan##E, Jul 10, 2021.

  1. Dan##E
    Dan##E Guest

    Cannot purchase on Microsoft Store, Cannot add money to Family Account - how to resolve?


    When trying to add money to my child's account I get an error as follows after clicking "Buy":

    Contact Microsoft Support

    "We're having trouble processing your payment and we'd like to get it sorted out. Contact us at Microsoft Support.

    And then some nonsensical alpha numeric code and a timestamp.

    Trying purchase on Microsoft Store on Win 10 Surface gets same result.

    "Contact Microsoft Suuport" must be some kind of sick joke because there is no obvious way to contact anyone. Just lots of searches on support site and forums that don't provide any helpful info. Weirdly they seem to have no issue processing my subscription payments (Microsoft 365 and Xbox Game Pass).

    Called the only number I could find and it directed me right back to the useless support website.

    Anyone have a way to get a real person (or at least functional bot) that can help sort this out? My kid is sad, I'm frustrated and Microsoft is losing out on my kids giving them my money.

    :)
     
    Dan##E, Jul 10, 2021
    #1
  2. george9078907890 Win User

    Can I buy Minecoins with the Microsoft account balance without using another payment method like credit cards, Paypal, etc?

    To update this post, in case anyone else has this issue.

    The Microsoft Store on Windows PCs intergration Minecraft is broken. Seems crazy given Minecraft has almost 100, Million Users. I suspect Microsoft know the store is broken but are not interested in fixing it, why would they given that the cash goes to them.

    You cannot add money to the Microsoft Store for your children in your family account and purchase Minecraft coins/content. (well, you can add the money, but not spend it on Minecraft).

    FIX...

    I did manage to get this resolved, but you need an XBOX. I logged into my sons XBOX and set up an account for my daughter using her Microsoft account details. I launched Minecraft with my daughters account. Once in Minecraft on the XBOX, the intergration with the Microsoft Store worked. When I went to purchase the content on the xbox, it took the money out of my duaghters account and bought the content. I could then log into her Windows PC, with the same account and the content is there....
  3. Shirley Films Win User

    Family members cant get money on their account

    The newly separated accounts still say they are unable to change billing settings and only primary member of the gold family pack can do so.

    But that is also not possible. Cannot allow them to add credit cards and also cannot transfer money to those accounts. How do those accounts spend money?
  4. MarkCox9 Win User

    PUR-PrerequisiteProfileMissing

    I want to clarify that Minecoins are purchased in-game through the Minecraft Marketplace and are not purchasable through the Microsoft Store. You can only redeem codes for Minecoins in the Microsoft Store.

    I suggest following the steps on the following page for an alternative to add money to your child's account:

    https://support.microsoft.com/en-my/help/4027024/microsoft-account-add-money-to-your-childs-account
    No, the Minecraft Store redirects the user to the Microsoft Store.

    The parent gets the email request for permission from the Microsoft Store not the Minecraft Store.

    Following the above steps I get this also error PUR-PrerequisiteProfileMissing regardless of whether I try and add money via a desktop browser or mobile phone browser.

    This is for Minecraft on the PC & there is no avoiding the Microsoft Store which cannot cope with online payments.
  5. XBF Javier R Win User

    transfer money from child to parent account

    Hello Noah,

    Unfortunately, the money on an account cannot be transferred, at least currently, between accounts.

    Here we have information for Adding Funds to a Child Account for full details on how an account
    may garner money for usage on the Microsoft store.

    We hope this information helps and wish you the best!
  6. Smwutches Win User

    Other paying option then creditcard

    You can add Xbox gift cards to your account which will add money on your account to purchase content (it cannot be used for subscriptions).
Thema:

Cannot purchase on Microsoft Store, Cannot add money to Family Account - how to resolve?

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