cannot purchase a Xbox Live Gold membership (12-month)

Discus and support cannot purchase a Xbox Live Gold membership (12-month) in XBoX on Consoles to solve the problem; I've purchased the Gold 12-month membership (for gifts) twice, and at the third try, it said 'cannot purchase, please ask Microsoft' (in Korean) I've... Discussion in 'XBoX on Consoles' started by KateLee2, Jan 21, 2019.

  1. KateLee2
    KateLee2 Guest

    cannot purchase a Xbox Live Gold membership (12-month)


    I've purchased the Gold 12-month membership (for gifts) twice, and at the third try, it said 'cannot purchase, please ask Microsoft' (in Korean) I've checked my credit card limit, but I had enough left. Also, I used the same credit card as the one I used
    to buy the first two memberships.

    :)
     
    KateLee2, Jan 21, 2019
    #1
  2. gerbsy33 Win User

    Gold Membership

    I just purchased a 12 month Gold membership, however, when I sign into Xbox live it says I still need a Gold membership. My online account shows that I purchased the 12 month subscription in my transaction too.
  3. EliteCrossFire1 Win User

    Xbox Gold ultimate

    so you're saying if I purchase a Xbox Live gold membership prepaid card for 12 months while Xbox Live Gold Pass ultimate is enabled it'll convert those 12 months into Xbox Live Gold pass ultimate
  4. toonarmy206 Win User

    Where's the cheapest place...

    12 MONTH XBOX LIVE GOLD MEMBERSHIP

    £26.99

    www.electronicfirst.com/.../12-month-gold-membership-subscription
  5. Smwutches Win User

    Why am I not receiving my points?

    His information is correct. It's per the terms and conditions of the offer -
    rewards.xbox.com/terms-and-conditions

    Renew 12-month Xbox Live Gold Membership: Available only to participants who are Xbox Live Gold members renewing their Xbox Live Gold membership as of the Program start date. Participants must be Xbox Live Gold members
    at the time of renewal. Xbox Live Free members and Xbox Live Trial Gold members purchasing a membership are not eligible. Each 12-month Xbox Live Gold membership purchased during the Program Period will earn three thousand (3,000) Rewards Credits, up to a
    maximum of three thousand (3,000) Rewards Credits during a twelve (12) month period. To renew your Xbox Live Gold membership,either redeem a Prepaid Live Gold membership, purchase a membership from your Xbox 360 or Xbox One console’s Dashboard,
    or visithttp://www.xbox.com/en-US/Live/JoinLive/Membership during the Program Period.
    Users of Prepaid Live Gold memberships will be credited upon actual renewal date, defined as the time the previous membership would have expired.
  6. Nursemorph Win User

    Subscription

    As above, you exisiting Live Gold gets converted to Ultimate and cannot then be changed back. It means you get the added benefits of GPU (games and whatnot) for the same price as Live Gold as GPU contains LG.

    From the GPU page:

    "Joining Xbox Game Pass Ultimate automatically upgrades your existing Xbox Live Gold, Xbox Game Pass for Console, Xbox Game Pass for PC, and/or EA Play (purchased through Xbox) memberships."

    So, if you had 12 months of Gold, then you should now have 12 months of Ultimate. It cannot then be downgraded back to Live Gold:

    "Once converted, you cannot re-convert your Xbox Game Pass Ultimate membership back to a previous membership"

    https://www.xbox.com/en-US/live/gold/upgrade#promotionaloffers

    https://www.xbox.com/en-GB/legal/subscription-terms
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cannot purchase a Xbox Live Gold membership (12-month)

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