Cannot protect my child - cannot add child to family - error Family.ActionThrottledForUser

Discus and support Cannot protect my child - cannot add child to family - error Family.ActionThrottledForUser in XBoX Games and Apps to solve the problem; I am trying since 3 days ago to add my Child account to an existing family group but no luck. Other accounts have no problem to join the existing... Discussion in 'XBoX Games and Apps' started by Stephen Saniac, Dec 10, 2020.

  1. Stephen Saniac
    Stephen Saniac Guest

    Cannot protect my child - cannot add child to family - error Family.ActionThrottledForUser


    I am trying since 3 days ago to add my Child account to an existing family group but no luck.

    Other accounts have no problem to join the existing family group.

    Also, the Child account cannot create his family group, cannot join other families etc.

    The problem is related this the Child account, the technical error I get is HTTP 500 - "error": "Family.ActionThrottledForUser".

    I would accept to throttle a user when the user is creating hundreds/thousands of requests resulting in performance degradation.

    In my case I tried maybe 10 times to add him to the family group - why do you throttle so aggressively?

    What is the point to limit the Child account? Now, this account cannot be controlled by a Parent.

    The Child cannot now be protected as his account is "throttled".

    There should not be a limit on how many times a child can join a family group. If the Child needs protection every day, a reasonable limit should be set at 365 not 10. Please increase this limit and not "throttle" unnecessarily.

    Microsoft Support has checked the Child account but all the checks returned success and they don't know what to advise.

    The Child is not able to use his account since 3 days ago.

    :)
     
    Stephen Saniac, Dec 10, 2020
    #1
  2. sito-54AB2CCB-BCEC-4 Win User

    Cannot add child to XBOX One - says already belongs to a family- but WHAT family??

    Same problem here. Created two new outlook accounts for my kids and it won't let me add them to my family. I get the cannot add child they are already a member of another family error. Hopefully they fix this soon!
  3. XBF Leo G Win User

    Kinderkonto zu Erwachsenenkonto Stufen -[Translation - Children's account to adult account levels]

    Hello PhilipBasgal,

    Thank you for posting on the Xbox forums. We understand that you are interested in changing a child account to an adult account. Once an account has been established as a child account, it cannot be changed to an adult account until the child turns
    18. The best way to manage the child account is to
    add it to a family    . This requires an adult account to add the child account to the family. Once the child account has been added to the adult account's family, the child account will be able to access online features. Be sure to let us know the results!
  4. Hongkong-2C9EE231-6B Win User

    Changing live account to a child account

    Hello There

    You cannot demote an account to a child account but you can add it to a family pack and add certain restrictions if needed. :)
  5. XBF Leo G Win User

    Pur-MaturityRatingsDenialUserNotinFamily

    Hello Lenny=best,

    Thank you for bringing this issue to our attention. An adult account will need to be tied to the child account through a family in order to regulate the

    child account settings    . Once the settings are updated for the child account, the child account should be able to redeem the prepaid code for the game. The article entitled

    how to add a child to a family account     contains information on how to set up a family. Be sure to let us know the results!
  6. Smwutches Win User

    transferring money between accounts

    In a family group, the primary account can add funds to a child account, but funds cannot be transferred between accounts otherwise.
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Cannot protect my child - cannot add child to family - error Family.ActionThrottledForUser

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