Cannot pre-order Destiny Rise of Iron on a teen account

Try restarting your Xbox by holding the power button for 10 seconds if u are still having difficulties, try to update the Xbox or try to to call Microsoft

If your account is a "child account", and is associated with a "parent/adult account", you may likely be restricted from making various purchases on the Xbox Store.

There also may be settings (that the parent/adult account may only modify) that can restrict the child account from accessing content based on the ESRB rating.

I'd check in with the owner of the parent/adult account to see if they can help you pre-order Rise of Iron.

Are you trying to pre-order just Rise of Iron, or the Destiny Collection that includes the main game and all expansions? Are you getting any error messages? If you are just trying to pre-order Rise of Iron, does your account also own the previous expansions
(and not getting them from another account)?

You may wish to ensure that you are logged on to the account which purchased The Taken King when attempted to pre order Rise of Iron.

Try heading to this link:
www.microsoft.com/.../c3tbg0pc3fc9

Please note that you can only pre order Rise of Iron if you own the licenses for The Taken King on your Xbox One.

unless you pre-odered it at Gamestop no one can pre-order Destiny Rise of Iron on XO