Cannot play movies anymore 69-807B0196

I've tried to stream videos from my network drive for the first time today through X360 and getting exactly the same problem. For me it is mp4 files.

Having the same problem with watching movies from my flash drive. Worked just fine before the latest update. Now getting the 69-800040005 on any movie it tries to play

I didn't see these steps when I encountered the error last night, so I just ended up renting it from a different source. Is there a way to obtain a refund for the movie I rented through Microsoft that we never watched?

Hi Fávero,

Thanks for reaching out to us, and we are more than happy to help! The following will help you

uninstall and reinstall the Movies & TV app. Your movie collection will not be removed by taking these steps:

1. To return to the Home screen, press the Xbox button to open the guide, and then select
   Home.
2. Scroll right and select My games & apps.
3. Scroll down to Apps, and then highlight the Movies & TV tile.
   
4. Press the Menu button on your controller, and then select
   Uninstall.
5. On the confirmation screen, select Uninstall all.
6. Restart your console: Press the Xbox button to open the guide, and then scroll down to
   Settings and select Restart console. Select
   Yes at the confirmation screen.
7. Once your console has restarted, scroll right to the Store area, and then scroll down and select
   Browse movies.
8. On the Store page, scroll down and select My movies & TV.
9. Select Install to download and install the Movies & TV app.

Let us know if this helps

Hello,

Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread.
We will be more than happy to answer any questions or provide solutions for any issues on your own thread.

Thank you again for posting on Xbox Forums!