Cannot play any game with my microsoft account

Discus and support Cannot play any game with my microsoft account in XBoX Accessibility to solve the problem; Using my pc nothing works with my microsoft account. When I try to use the xbox app it signs me out everytime i open it and when I try to sign in it... Discussion in 'XBoX Accessibility' started by Peyton Rexrode, Aug 12, 2022.

  1. Cannot play any game with my microsoft account


    Using my pc nothing works with my microsoft account. When I try to use the xbox app it signs me out everytime i open it and when I try to sign in it constantly opens a window with a loading screen and then closes it. Whenever I use the new minecraft launcher it says i do not own minecraft even though i do, I have to log in everytime i open it, and it doesnt properly load my account. It never says I am using the launcher and my profile icon doesn't load. If I try to load bedrock separately it makes me log in everytime and does not let me access anything i have purchased before. I can only play minecraft java on the old launcher. My only idea for why this could have happened is i added a new email to my microsoft account and changed it to my primary and that has affected logging into certain things. I tried to change it back and it would not let me change my primary. I tried 3 times and now it says that i have to wait a week to change it again. I cannot play any games with the xbox app or gamepass and minecraft bedrock does not work. I have seen no one talk about what is happening and I do not know what to do.

    :)
     
    Peyton Rexrode, Aug 12, 2022
    #1
  2. JosefLBohorquez Win User

    Cannot play any game with my microsoft account

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Peyton

    Sorry to hear that, please try this mate:

    First uninstall actual minecraft launcher.

    Open Settings, click Update and Security and then Windows Update;

    Click Check for Updates;

    Click the Download and Install Now option, if available (Install optional updates as well)

    Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too.

    Now, sign out from your account on both Xbox app and Microsoft Store and do this:

    Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

    After that, click repair and then reset

    Then do the same for the Xbox app:

    Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

    After that, click repair and then reset

    Finally do this:

    Step 1: Open the Run window by pressing Windows + R key.

    Step 2: Input WSReset.exe in the Run window and click OK.

    Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

    Then:

    Press Windows button and type Services

    On Services App from the list of results, press right-click and run it as administrator

    Scroll to the bottom and find the following services:

    IP Helper
    Xbox Live Auth Manager
    Xbox Live Game Save
    Xbox Live Networking Service
    Gaming Services

    And do this with each of the services listed above:

    Right-click over the service and select Properties.
    Find the Startup type section and make sure it’s set to Automatic (if not, change it to automatic)
    If the service isn’t started, click Start to start the services

    Restart your PC and Sign in again on both Microsoft store and Xbox app with your account and install minecraft launcher

    -------

    If maybe that doesn't work please proceed with this:

    Press Windows + X, then click on Windows Powershell (Administrator)

    Then type or copy/paste this command and press enter:

    Get-appxpackage Microsoft.XboxIdentityProvider | Remove-AppxPackage

    Restart your PC and install the recently deleted app:

    https://apps.microsoft.com/store/detail/xbox-id...

    Finally go to Windows Settings > Apps and Features > Xbox app > Reset and Repair, then restart your PC and give it a new try.

    If that doesn't work please also try these tutorials:

    https://support.microsoft.com/en-us/windows/fix...

    https://support.microsoft.com/en-us/account-bil...

    Or try this (RainingRoses response):

    "Try the following options for Windows 10/11:
    1. Go to Credential Manager (https://support.microsoft.com/windows/accessing...) > Windows Credentials (not the Web option), select XblGrts|DeviceKey and remove.

    2. Go to Settings > Accounts > Email & accounts. Select your account with the issue and verify that the ‘Apps need to ask me to use this account’ setting is enabled. This would especially help if you have multiple accounts as you would have the option to choose the correct account on startup, but you can always change it back to the automatic option if you prefer. You can also try to remove the account from here and re-add it later.

    3. Follow this file path: C:\Users\[Your Username]AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker
    Delete the Accounts and Cache folders, which will be deleted from the Xbox Identity Provider

    Note that the highlighted code in this file path depends on your system so may vary.
    If you don’t see a particular folder, then confirm there’s no search filters applied and select ‘show hidden items’, or you can just search for the folder in the search bar.
    Restart your PC after trying the above steps, so that these properly take effect next time you sign in. It may also help to then reset and repair and/or uninstall and reinstall the Xbox apps where this error occurs."

    Source: https://answers.microsoft.com/en-us/xbox/forum/...
  3. Mister Cizl Win User

    cannot login to my account, cannot play any games, cannot sign in on any gametag,

    Hey TheBaldJesus! Are you still seeing this issue? Post back and let me know!

    --------------------------------------





    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums
    for help with Xbox Insider Program troubleshooting.
  4. TiringCorgi8756 Win User

    cannot login to my account, cannot play any games, cannot sign in on any gametag,

    Same happening to my son. He tries to sign in, and the circle just keeps spinning. We tried to restart the xbox, a cold power down, a normal turn off, turning off the internet and back on, and unplugging the xbox. He hadn't played in a while and now he cannot
    play at all.
  5. Herman Janse van Vuu Win User

    Xbox one and xbox series x Live account sharing via streaming

    So in essence it is not feasible to buy 2 xboxes and only have 1 live account for the family via a Microsoft subscription?

    I am sure there must be a way to say these 2 xboxes belongs to me so any of the family accounts should be allowed to play any installed game that was purchased or installed from the gamespass without needing the xbox live account on both devices signed in to play the games?

    I feel I have waisted my money buying the xbox series x, it cannot remote play stream to the pc/laptop and my kids cannot play online multi player games due to the xbox live account needed on both xboxes to play the game.
  6. Lucas Lauer Win User

    Deal with accidental account that forced my current username to have a tag attached?

    Hello, RileyBeacham. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    I'm pretty sure this was not an accidentally created account since only one Xbox profile can be "created" on a Microsoft account. The Xbox profile is part of your Microsoft account, it cannot be transferred to another account and you cannot have two Xbox profiles on the same Microsoft account.

    Now, for a gamertag to free up, the account must be totally inactive for more than 2 years if I'm not mistaken. But the gamertag/Xbox profile is used for more services than just playing games, so even if the account does not play any game in 2 years, it is not certain that the gamertag would be free up.

    Feel free to ask back any questions.
Thema:

Cannot play any game with my microsoft account

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