Cannot log in to account, Cannot connect to internet, Locked via parental controls that...

Discus and support Cannot log in to account, Cannot connect to internet, Locked via parental controls that... in XBoX on Windows to solve the problem; To give context: About three days ago the power went out in my home. At the time, I had Forza Horizon 4 running. After rebooting my PC and launching... Discussion in 'XBoX on Windows' started by brayden Guillory, Mar 28, 2020.

  1. Cannot log in to account, Cannot connect to internet, Locked via parental controls that...


    To give context: About three days ago the power went out in my home. At the time, I had Forza Horizon 4 running. After rebooting my PC and launching FH4, it signed me in and I was able to play the game, however, most options, including ones that involved
    internet access, were blocked. It stated that specific options were blocked due to parental control settings. This was odd because I never added settings in place.

    After rebooting the game, I then could not get past the starting screen, as it would not sign me into my Microsoft account to proceed, giving me the error code: 0x80860010. This error was not only on FH4, but also the
    Xbox Console Companion. I followed the directions seen with this error code via Microsoft support, and it was to do a full PC restart. While this worked in getting into the game, the parental control issue was back again, and all online features were still
    blocked.

    Now today, after waiting a couple days, I attempted to launch Forza Horizon 4 again. This time, the game, nor Xbox Console Companion, would allow me to sign in to my Microsoft account, stating that I was not connected
    to the internet (or it will continue to give me error code 0x80860010) however, any non-Microsoft application will run perfectly, and with a stable internet connection.

    I am wondering if my account got locked after the sudden disconnect caused by the power outage, but at this point I am genuinely unsure. Has anybody experienced a situation similar to this? if so, what did you do? The
    only step I have not taken to my knowledge is a full reinstall of Forza Horizon 4, which I would much rather not have to do

    :)
     
    brayden Guillory, Mar 28, 2020
    #1
  2. MDL_959 Win User

    Minecraft Multiplayer on iPad

    One child hosts the multiplayer world the other child cannot join that world, while on the same WiFi network. A friend of the hosting child CAN join the world via internet connection from a totally different home. I've already verified they can join mutiplayer games via parental controls.
  3. Tezzerrific Win User

    Using admins Fortnite on childs account on xbox one

    the admin account is the one that controls parental controls, therefore it cannot have parental controls implemented on that account, place a pin on that accounts so they cannot use it then make them us theirs
  4. maxen Win User

    I can't download game rang M

    Ritzy, the date of birth for an account cannot be changed after its creation.

    ~

    Lightning, these sounds like parental control restrictions. You would need the parental account to log in and raise the maximum rating up to which you're allowed to download games.
  5. Liquid5tranger Win User

    Incorrect windows live ID, and forgotten password.

    Hi. Even if he got the account information to log into the Live account, you cannot cancel an automatic renewal over the internet. Cancellation is only available via phone support.
  6. BananaManzK3 Win User

    Parental email required but no details

    Ive checked my parental email and its an email which has been used about 6 years ago which was my mothers. That email went through a internet company and i'm not with that company anymore so that email has closed but it's still connected to my account somehow
    and i cannot log into it.
Thema:

Cannot log in to account, Cannot connect to internet, Locked via parental controls that...

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