Cannot log in on my xbox

I cannot log on to xbox live on my pc

Unable to log in. Says user or password unrecognized. I have logged into my other devices with no problem but cannot get to content on xbox

Hey there LittleBearBeer,

Which region are you located in currently and what region is your account set to? If these don't match as well as if your clock is set incorrectly on the PC, an error like this can occur.

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Greetings meeksy!

Can you verify that you have updated the security proofs like phone numbers, alternate email addresses, and security questions and answers to your Microsoft
account. This information is crucial to ensure that your account is well protected and meets the security standars that Microsoft now provides.

With this information being updated and well secured, we can now start focus on the next steps, delete your profile, clear system cache 3 times in a row and finally, recover your profile from LIVE.

How to delete Xbox LIVE profile safely

Before you remove your profile, you have to know the username and password for your Microsoft account that is associated with your profile.

1. Go to Settings, and then select System.
2. Select Storage.
3. Select All Devices.
4. Select Gamer Profiles.
5. Select the gamertag that you want to delete.
6. Select Delete.
7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.
   

Clear Xbox system cache

1. Press the Guide button on your controller, go to Settings, and select System Settings.
   
2. Select Storage or Memory.
3. Highlight any storage device, and then press Y on your controller.
4. Select Clear System Cache.
5. Important: Clear your Xbox system cache 3 times in row.
   

Restart your console.

Download Xbox LIVE profile.

1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
   
2. Select Download Profile.
3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
4. Enter your Microsoft account password.

Post back and let us know if you were helped by this.

Hey there,

i tried to log in with my XBOX LogIn data, i tried this on a computer but i cannot log in.

Edit: Also tried on XBOX One today