Cannot load "March of Empires: War of Lords" after windows update

Hello Brutus, may I know if you can try to install the updates and see if the issue returns?

“I still don't understand why the game worked on a different profile on the same PC?”, just to check if this was just a coincidence

Success!!! As Manuela suggested, I removed the recently installed Windows updates and now the game works again with no more effort!

I still don't understand why the game worked on a different profile on the same PC?

Thank you Manuela

Hello there, this is Manuela!. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I'm sorry to hear you're not able to play March of Empires after a Windows update, Brutus_320.

Let's try to sort this out, for this. Please try removing first the recently installed Windows updates by following the steps provided here:
https://support.microsoft.com/en-us/windows/how...

Make sure to disable temporarily automatic updates before performing this possible solution.

If the issue persists, may I know from where did you download the game? From the Microsoft store / Xbox app, Steam or which marketplace?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Jeff

In order to assist you properly please answer the following questions:

Is this happening on Xbox or PC?

If its on Xbox, what console do you have?

If its on PC, are you on windows 11 or 10?

Do you have the game installed on C: drive (PC) <Internal storage if you're on Xbox> or did you installed the game on a external hard drive?

Is this happening only with this game?

And what did you tried so far to fix this?

In that way I can advise you different things or how to proceed

Hi there!

Just to confirm, is this the game you're referring exactly from the link below?
https://www.microsoft.com/p/march-of-empires-wa...

What exactly happens when you access or launch the game after the update on your regular PC? Are you getting any error code or error message?

How about your other games? Are you able to play your other games just fine?

Be sure to login your correct account from the Xbox app and Microsoft Store.

Don't forget to check for Windows updates and get all available updates from the Microsoft Store.

Check for Windows updates - https://support.microsoft.com/windows/update-wi...

Get updates from Microsoft Store - https://support.microsoft.com/account-billing/g...