Cannot launch any of the free installed games on Xbox x

They advised the same steps as you did. They are sending me another box and I have to return this one. Hopefully the next one will work.

Hi AshishSardana! I hope you are well, delighted to be able to offer you my help!

I am going to share with you some information that I found in a Microsoft community thread, this information can be of great help to you.

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Delete it and the console should reboot. It would definitely be helpful if you could reboot the internet router while the console reboots.

After following the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then disconnecting all cables. After 2 to 3 minutes, plug them back in and then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if it is open because that could sometimes interfere. To check the NAT type, you can follow the steps below:

Settings > Network Settings > NAT Type → It should be open.

If the NAT type is not open, you will need to open some ports with your ISP. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP) .

In case the issue still persists after performing the above steps, here is the official link to all the network troubleshooting steps that can help you fix the issue.

https://support.xbox.com/help/hardware-network/connect-network/xbox-one-network-connection

If the problem persists, the next step would be to perform a reboot on the console. To do so, you will need to follow the steps below to perform a reset on the Xbox:

Settings > System > Console info > Reset this Xbox > Reset and keep my games and apps.

Note: The “Reset and keep my games and apps” option will not cause you to lose your games, but please note that you must fully know your account email address and password before using it, as it will ask you to log in session in the account.

If this information is useful to you, let me know, otherwise I will be attentive to continue helping you.

Ok, perfect, anyway, I'm on the lookout in case you need any other help, let me know!

Hello again, were you able to make the call? How did it go?

Hi Daniel, thank you for message. I have performed all the above steps including factory reset and no luck. I tried downloading other free games to check. I gona try to call Microsoft today and if nothing will return the box