Cannot install via Game Pass even I have an active subscription?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Keith, this is really strange, because this kind of message would appear if you had an active subscription from another region and tried to buy one from another region.

In this case, the ideal would be to contact support via chat using the link below.

Go to: https://support.xbox.com/en-US/contact-us/

Hi Quast.M

Yes, I believe it would continue installing without an active subscription (both gold and/or game pass).

To install game pass games initially or play them, obviously you would need to have an active game pass subscription. Although to continue installing a game, you started downloading, you won’t need a subscription. You can even install games and apps signed
out or signed in on another profile.

Hope this helps 😊

Games on Game Pass are only playable with an active Game Pass or Ultimate subscription. If Darksiders III has been taken off Game Pass, it will no longer be playable even if you still have it installed.

You can only play games via the cloud that are both part of game pass, and you have a game pass ultimate subscription

You cannot play random games from the Windows store, you have to install anything not part of Game Pass

By subscribing to the Game Pass Ultimate with Live Gold active you are informed that your subscription will be converted and a conversion fee will apply.

Even without a subscription it is possible to play a game you have purchased, you just cannot play paid games online.

Free games like Fortnite, Warzone and Apex Legends no longer need an active subscription to play online.