Cannot Install Games on PC

KyleBriggs · Dec 6, 2022

So, I had Warhammer Darktide installed a few days ago, played it a few times without issues.

Today it wouldn't launch. No errors, just no response.

I repaired and reset the Gaming Service and it showed up as requiring an update. Attempting to update yielded an error which I didn't write down the code for.

I uninstalled the game, restarted, and then was completely unable to install the game from either the Xbox app or the Store.

In the store I am given the opportunity to select an install drive (needs to be on D), but it never actually installs or show up in the queue.

In the Xbox app, the install button shows the dialog but shows the D drive as "unknown available" and I can't change this to anything else, and the install button is greyed out.

In the Xbox app settings, under the install locations dropdown, it is blank, there are no drives shown at all.

I thought they'd ironed out all of these issues last year but clearly not.

Any issues on what I can do?

:)

lolwut2

Hi,

The interwebz are big, sometimes you will find your answers in other places than Xbox support

either this one:

https://www.reddit.com/r/XboxGamePa..._install_any_games_after_latest_update_error/

or this one:

https://www.reddit.com/r/XboxGamePa...?utm_source=reddit&utm_medium=web2x&context=3

Miguel AngelMoreno P

Tengo el mismo problema, e intentado de todo incluso formatee a Windows 11 y nada, sigue el mismo error... Me parece inaudito que nadie del soporte de Microsoft sepa como solucionar este problema que lleva meses.

KyleBriggs

Yes, it is NTFS, this was the first thing I checked, there are other (non-store) programs installed on there that work fine.

I have another game on the xbox app that works, but it is installed to the C drive as it is small enough to fit, this works fine.

I am using Windows 10 22H2 (19045.2251).

I am unable to install this game on another drive as the D drive is the only one I have large enough.

After a restart the game reappeared in the install queue, the error I get when trying to install is 0x87e00196 but each time I attempt the PowerShell command shown here, it fails.

This is what I get:

remove-appxpackage : Removal failed. Please contact your software vendor. Deployment Remove operation with target volume D: on Package Microsoft.GamingServices_8.71.12001.0_x64__8wekyb3d8bbwe from: failed with error 0x80070002. See http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app deployment issues. At line:1 char:46 + ... AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified:

) [Remove-AppxPackage], COMException + FullyQualifiedErrorId : System.Runtime.InteropServices.COMException,Microsoft.Windows.Appx.PackageManager.Comman ds.RemoveAppxPackageCommand

Kathy A.

Hi Snowybear11,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We're sorry to hear that you are having issues installing games on PC as you get error code: 0x00000001. Let us check on this together so you will get back to gaming.

As per support article Error 0x80073D26 or 0x00000001 occurs when you try to install, update, or launch a game on a Windows 10 device, an update has been roll out for Windows 10 to fix this and please check the steps below:

Open PC Settings or press Windows + I.
Select Update & Security > Check for updates.
Select View optional updates, and then select update KB5004476 from the list (KB5004476).
Select Download and install.
Once the update is complete, restart your device.
You should now be able to install, update, and launch games.

If issue still persist, please try reinstalling the Gaming Services package on your Windows 10 device:

Right-click the Start button in the lower-left corner of the main screen, and then select Windows PowerShell (Admin).
In the Administrator: Windows PowerShell screen, type the following command and press Enter:

Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers

Please, do not forget to check here for known issues that might be related to your concern.

Xbox Status

Known Issues for Game Launches

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Xbox Forum Moderator

Microsoft Community

KyleBriggs

Unfortunately the file check found nothing, and the upgrade doesn't seem to have fixed the problem either.

Not really sure where to go with this from here.

Cannot Install Games on PC