Cannot get Xbox app or gaming services to work

Discus and support Cannot get Xbox app or gaming services to work in XBoX Games and Apps to solve the problem; For a while now I've had an issue where i could not install anything from the xbox app due to gaming services. Now the xbox app no longer launches and... Discussion in 'XBoX Games and Apps' started by anthonygonsalves, Dec 16, 2023.

  1. Cannot get Xbox app or gaming services to work


    For a while now I've had an issue where i could not install anything from the xbox app due to gaming services. Now the xbox app no longer launches and is stuck loading until the app crashes. Gaming services also will not install through the Microsoft store it will start to download and gets stuck.

    Solutions I've tried:

    uninstalling xbox app

    Uninstalling gaming services through power shell with these commands

    get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

    start ms-windows-store://pdp/?productid=9MWPM2CQNLLHN

    then reinstalling xbox app

    :)
     
    anthonygonsalves, Dec 16, 2023
    #1
  2. Kathy A. Win User

    Cannot get Xbox app or gaming services to work

    Good day!



    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).



    Thank you for your understanding.


    Respectfully,



    Microsoft Community Moderator
  3. Kathy A. Win User

    Cannot get Xbox app or gaming services to work

    Hello anthony,

    Thank you for posting in Microsoft Community.

    We understand that you're trying to play on Xbox app however the Xbox app and gaming services are not working.

    Here are some steps you can try for this issue:

    Check for updates:

    • Make sure that your Windows 10 operating system is up to date. Go to Settings > Update & Security > Windows Update and click on Check for updates.

    Reset the Xbox app:

    • Press the Windows key + I to open Settings, then click on Apps.
    • Find the Xbox app and click on Advanced options. Scroll down and click on Reset.

    Reset the Microsoft Store:

    • Press the Windows key + R to open the Run dialog box.
    • Type wsreset.exe and press Enter. This will reset the Microsoft Store cache.

    Lastly, try to use the Gaming Services Repair Tool - please see guide here: Gaming Services Repair Tool for PC | Xbox Support



    If none of these steps work, please let us know the following:

    1. Are you part of Xbox Insider or PC Insider?
    2. Have you tried connecting to a different network?
    3. Can we ask for a screenshot of the issue you are having? Please conceal your personal information like gamertag and email address.

    Let us know how it went.

    Sincerely,



    Microsoft Community Moderator
  4. Yahztee Germany Win User

    Xbox gaming services

    my apologies i just realized that i didnt even post my problem. the xbot beta app works, but because the gaming services app does not work, i cannot even get it to download then i cannot play any games on the beta app.
  5. Christopher McKeown Win User

    Cloud Gaming PC XBOX App is not loading any games

    Thank you so much for the help but nothing is working. Even tried uninstalling gaming services through power shell and I still cannot get any cloud Gaming games to load in the Xbox Windows App
  6. SupachaiLimwattana Win User

    Xbox app won't launch after installed gaming services on Windows 10

    Thank you for your help, but it doesn't work.

    My problem is I can't access Xbox app when gaming services has installed. I can access the Xbox app after I remove the gaming services by this command "get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers".

    even if I can access the Xbox app, it notifies me that I need to download gaming services. If I do, it just like it could not install (nothing happens and game cannot install, display preparing button). If I close this Xbox window and re-open it, I will not be able to launch the app (stuck in Xbox logo loading screen)

    My computer cannot install windows 11 (no TPM 2.0) and I try to update windows every time I try.

    My EA Play is work fine. no any problems.

    PS. By the way, I wasted my Pc Gamepass for a month with nothing.
Thema:

Cannot get Xbox app or gaming services to work

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