Cannot get $6.25 removed

Discus and support Cannot get $6.25 removed in XBoX Rewards & Social to solve the problem; As the post title says I have $6.25 in my Microsoft account that I got from Xbox Live Rewards (or so I have been told) & I want it removed from my... Discussion in 'XBoX Rewards & Social' started by Teferie666, Jun 22, 2017.

  1. Teferie666
    Teferie666 Guest

    Cannot get $6.25 removed


    As the post title says I have $6.25 in my Microsoft account that I got from Xbox Live Rewards (or so I have been told) & I want it removed from my account (long story).

    I have already talked to a member of Microsoft's billing & support, asking if they could remove it. They could not. I escalated it & talked to their manager.

    The manager told me that it wasn't possible at all & submitted a request to a product specialist to see what they have to say.

    The product specialist told me that, yet again, they cannot remove it.

    Is there any way I can escalate it past a product specialist?

    Furthermore is there any conceivable way I can get the $6.25 removed from my account?

    :)
     
    Teferie666, Jun 22, 2017
    #1
  2. RainMan.
    RainMan. Guest
    Just wondering

    Go ahead and get it. It's on sale for like $25 and season pass is $6.25. Have fun, kill pilots and titans.
     
    RainMan., Jun 22, 2017
    #2
  3. kingvas78
    kingvas78 Guest
    Pretty Good Deal IMHO

    Excellent deal! Great game even at full price! Defence Grid 2 for $6.25 is a steal also....
     
    kingvas78, Jun 22, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Cannot get $6.25 removed

    Once the funds have been added to your account, Rewards support can no longer touch them. Phone and chat support would be the only way to contact the billing department who would be the only ones to be able to do anything, but the only way to remove the
    funds would be to make a purchase.
     
    Smwutches, Jun 23, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello Teferie666,

    Unfortunately, once Credits are deposited as currency, we no longer have any control over them. While we can confirm your 6250 Credit deposit on April 12th, we cannot take any action on them since we have no control over user's Microsoft Accounts. Unfortunately,
    we do not have an escalation higher than Microsoft billing support.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Cannot get $6.25 removed

    Hello Teferie666,

    Unfortunately, once Credits are deposited as currency, we no longer have any control over them. While we can confirm your 6250 Credit deposit on April 12th, we cannot take any action on them since we have no control over user's Microsoft Accounts. Unfortunately,
    we do not have an escalation higher than Microsoft billing support.
  7. Smwutches Win User

    Cannot get $6.25 removed

    Once the funds have been added to your account, Rewards support can no longer touch them. Phone and chat support would be the only way to contact the billing department who would be the only ones to be able to do anything, but the only way to remove the
    funds would be to make a purchase.
  8. RainMan. Win User

    Just wondering

    Go ahead and get it. It's on sale for like $25 and season pass is $6.25. Have fun, kill pilots and titans.
  9. LIBO 911 Win User

    Digital Downloads Xbox One

    Is that all 40 GB.So that means you can download about 6.25 AAA games!
  10. kingvas78 Win User

    Pretty Good Deal IMHO

    Excellent deal! Great game even at full price! Defence Grid 2 for $6.25 is a steal also....
Thema:

Cannot get $6.25 removed

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