Cannot download my profile on Xbox 360 and Xbox One backwards compatible games (8015190A error)

1. This is an Xbox Series X console. The error happens when playing backwards compatible games. I had the same a similar problem in January of this year.

2. The console is not second hand. I'm the only user.

3. Yes, of course.

Under network settings, it says everything is fine. It's connected to the internet. It's connected to Xbox Live. NAT is open. When I play XSX or One games, there's no issue.

The problem is when connecting to Xbox Live through the 360 emulator. I got the error 8015190a. Support told me to delete the profile and clear the cache. Following that, whenever I boot a 360 game, it says "getting your Xbox 360 info". The loading bar does not move. After a couple of minutes, the screen fades to black and the game starts. Opening the guide shows that there's no profile. If I try to download a profile, it says "cannot connect to Xbox Live". There is no error code.

Some extra details:

In January I had the error 801540A9. This time the error was 8015190a. In both instances I was advised to clear the cache. In both instances, I was unable to redownload the profile (with some slight differences).

With the error 801540A9, I could at least access the sign in menu. I could enter my email and password, but the profile would fail to download.

With the error 8015190a, I am unable to enter my email and password.

Hi Joe,

What’s the specific error code/message you receive when trying to sign in? 80151103 and 8015190A are some of the most common error codes for account access issues on Xbox 360 (and Xbox One and Series X|S consoles through backwards compatible games).

Also, are you able to successfully sign in to your account at https://account.microsoft.com/ and https://www.xbox.com/?

Hello, my xbox live profile is called "RinsableMLG" and today for some reason, I can't play xbox 360 backwards compatible games be ause my profile won't download on the xbox 360 servers. I can play xbox one games, but I can't play my xbox 360 games
and my profile won't download and it states "There's a problem with your credentials, blah blah blah". If I use my other two accounts, I can play on the xbox 360 games but not my RinsableMLG one. I seriosuly don't know what to do and I'm panicking right now.

I have the exact same problem. I was just trying to play saints row but couldn't connect to xbox live on backwards compatibility. So I deleted my account and now I can't download on backwards compatibility with the same error message as you.

Hi there morgonai,

Thanks for reaching out. I'm sorry to hear about the issue with backwards compatibility.

I recommend to try the following troubleshooting articles:
Error 8015190A occurs when connecting to Xbox Live and
I need help with my Xbox One network connection.

Try this out and let us know the results.

Is this the only backwards compatible game that this is happening with?

Have you tried following this support article:

https://support.xbox.com/en-US/xbox-360/errors/error-code-8015190a

Also make sure that your password is not longer then 16 characters the 360s including the emulator on the One does not like passwords longer then 16 characters.