Cannot download/launch Minecraft for Windows Master Collection

Hello kevintheradioguy,

We appreciate your timely response.

Thanks for helping us isolate the issue further. We would like to ask if you have tried this other option we recommend?

Otherwise, you may want to download the available version of Minecraft that matches your current device. Please check this link and install Minecraft - Download Minecraft & Server Software | Minecraft.

Do you mind checking if you can still get the same title as owned version by signing into your Microsoft account on Minecraft's website (click here)? Please update us if this game version does show in your account - Minecraft for Windows Master Collection.

We will consult this with our Internal Support Team just any case this game could have been no longer available for installation by then, you may need to contact Minecraft Support for assistance.

Regards,

Hi kevintheradioguy,

Thanks for getting back to us.

Do you mind trying any of these two things?

First, try installing Minecraft Launcher on Microsoft Store and ensure you are signed in to the account you purchased the Minecraft for Windows Master Collection. This version could be available on the Launcher.

Otherwise, you may want to download the available version of Minecraft that matches your current device. Please check this link and install Minecraft - Download Minecraft & Server Software | Minecraft.

In any case, the versions of Minecraft did not match to Minecraft for Windows Master Collection please let us know by replying here so we can check further about this concern.

Regards,

Hello kevintheradioguy,



Hope you are doing well. Thanks for posting to the Microsoft Community.



First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.



Can you please let us know if you still need assistance with this, or if you already solved it through another path? Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Thank you for the reply.

Unfortunately, I already did so, and have been faced with a problem where I can only play trial or buy the game again:





EDIT: Removed personally identifiable information (PII) from screenshot.

Hello there.

Yes, I still cannot launch the app, so I need help figuring this out.