Cannot create an xbox account

Hi, berkay111. Have u tried to refresh the page and or computer?

So try this rather than using the xbox site. Try going to accounts.microsoft.com and try to make an account that way. Then when done the same email and password used to make an account there. Sign in via Xbox, you will get a random gamertag. Thats ok as you get 1 free nane change but when you do that. Do it on the xbox, not at the xbox.com web page.

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here.

Could you please try to change it using a different device or different internet browser?

Yes I did. I even tried it on different devices. And every time I refresh the page, the gamertag suddenly is not available anymore and I have to wait half an hour for it to become available again

Hi! My name is Ben a fellow member here in the community, not a Microsoft employee. Hope you are doing well!

It seems this is being a trend now, though I am not seeing any Xbox live status from the Xbox page https://support.xbox.com/en-US/xbox-live-status yet but I am seeing fellow gamers posting in community forums as well.

For the meantime, I suggest you try creating here on this page https://social.xbox.com/changegamertag in case you are still having problem on the page.

Try to go to https://account.microsoft.com page first. Once you are signed in go to https://account.xbox.com/profile page next to see if it will allow you to create one.

I hope this works somehow. But feel free to let us know here how it goes and we will try with the best of our knowledge to help.

Kind regards,

Ben