Cannot create a Microsoft account

DylanBoggs1 · Dec 18, 2021

I am trying to create a new Microsoft account with my cousin and we cannot get past the puzzle part of creating a new account the images are stacked and I can barely tell what it is and even if I can tell what it is and orient it correctly it says its wrong if you have any information plz help.

:)

StevenLucia

Same. This is the DUMBEST thing ever. I've tried 100 times. 20 levels and 'at least 1 of my answers is wrong'. What a complete waste of my time. Whoever designed this is should be fired. Need an account to set up my new Xbox. Can't get past step 1. Holy Cow, this is driving me nuts!!

pgbr0517

I have the exact same issue. I have spent hours on the phone with Microsoft the last few days, been bumped from tech to tech, and all I can get is that this is a known issue that affects new account creation from all platforms. They have no estimate for when it will be fixed. I am not getting decent support at all. There is no workaround. Even if this prompt worked, the design is horrible with the stacked animals. I have a hard time even telling what some of them are supposed to be. There are no accessibility options for audio or a different challenge. Horrible design, horrible MS support.

Nathan Roberts (SN)

Hey there, DylanBoggs1

Have you managed to solve the puzzle?

It looks like a group of dogs, and rotating it left may solve the problem.

Regards

BrentDolphin

Thanks for the response but we really don't want to setup another email for him. This is his only email and he doesn't use a browser for email and doesn't need another set of credentials to remember. Oh well. When Microsoft gets its act together we will try again.

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

On this link you have instructions on how to create a Microsoft account with an Outlook email.
https://support.microsoft.com/en-us/account-bil...

Cannot create a Microsoft account