Cannot Connect to Xbox Live

Discus and support Cannot Connect to Xbox Live in XBoX on Consoles to solve the problem; My son has not been able to connect to his xbox live account for about a month. He gets a message telling him that a parent needs to sign in on... Discussion in 'XBoX on Consoles' started by DeducibleFan20, Jan 2, 2014.

  1. Cannot Connect to Xbox Live


    My son has not been able to connect to his xbox live account for about a month. He gets a message telling him that a parent needs to sign in on xbox.com before he can access his account. When I tried to sign in I was prompted for a credit card and was told
    there would be a $.50 charge to do so but it would be donated to a charity. My son paid for his subscription with his own money by purchasing an xbox live gold card at a store. He had about 3 weeks of use before it became inaccessable. We have had NO changes
    to our internet or equipment, so what's going on and how can I actually reach someone at support?!

    :)
     
    DeducibleFan20, Jan 2, 2014
    #1
  2. Bulletkoalo
    Bulletkoalo Guest
    Disconnected from live when I sign in.

    MaxBox99 in order to connect to Xbox live you need an Xbox live profile, you cannot connect to Xbox live without having an valid Xbox live account.
     
    Bulletkoalo, Jan 2, 2014
    #2
  3. Cannot connect

    Cannot connect to Xbox live
     
    InnocentBug1990, Jan 2, 2014
    #3
  4. Cannot Connect to Xbox Live

    You just need to pay the $0.50. It's a legal requirement to prove that an adult is authorizing a minor to use Xbox LIVE. Once you do this it will work exactly the way it did before.
     
    VisageOfAnAngel, Jan 2, 2014
    #4
  5. I refuse to pay 50 cents when the membership was already verified by me when we subscribed. I need a phone number so I can contact support, and not the number that connects me to diet.com. I am beyond frustrated.
     
    DeducibleFan20, Jan 2, 2014
    #5
  6. I am sorry but the 50 cents is quite mandatory. It proves that an adult is accepting responsibility for the minor.
     
    VisageOfAnAngel, Jan 2, 2014
    #6
  7. The fine print on my son's membership card states "no credit card required". I expect Microsoft/Xbox to stand behind that. Requiring 50 cents via credit card to prove I'm an adult sounds like a scam.
     
    DeducibleFan20, Jan 3, 2014
    #7
  8. Cannot Connect to Xbox Live

    I'm done with this and it seems no one else is willing to deal with your drama. The fee is mandatory and is quite legal. If you refuse to pay it then your son won't be able to sign onto Xbox LIVE. Good day.
     
    VisageOfAnAngel, Jan 3, 2014
    #8
  9. Finally found support via live chat with actual support personnel, and the problem was resolved, NOT requiring a credit card nor payment. Problem resolved.
     
    DeducibleFan20, Oct 31, 2018
    #9
  10. Bulletkoalo Win User

    Disconnected from live when I sign in.

    MaxBox99 in order to connect to Xbox live you need an Xbox live profile, you cannot connect to Xbox live without having an valid Xbox live account.
  11. LeonSnell_967 Win User

    Xbox live issue

    Cannot connect to my Xbox Live
  12. Akif Win User

    Cannot update XBox 360.

    Tried. Connectivity works but cannot connect to XBox Live because of the update.
  13. kb1lce Win User

    is anyone else having this problem?

    Same problem here too! Won't let me sign in at all. Says my xbox cannot connect to xbox live. Connection test shows it getting on the internet just fine just cannot connect to xbox.
  14. Matista50 Win User

    Glitch in the system - Cannot Purchase Xbox Live

    There is no problem with the Wireless connection. It connects to xbox live Silver. I can recieve firmware updates, however I cannot Pay for xbox live.
Thema:

Cannot Connect to Xbox Live

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