Cannot connect to Xbox Live on backwards compatible game

I also have the same issue but it looks like my problem is still occurring.

I have done all the steps required but it still says I cannot connect to Xbox Live.

I am trying to play Halo 3 via backwards compatible on my Xbox One but cannot connect to Xbox Live.

If the games are backwards compatible, they will show as "Ready to Install" in your Games and Apps. If they are not backwards compatible, then you cannot transfer them to the One. You can see a list of backward compatible games here -

www.xbox.com/.../backward-compatibility

I'm currently having the same exact issue. I can't connect any of my backwards compatible games to Xbox Live on my Xbox One. I've restarted twice and checked my internet. Neither of these are the issues. My NAT is open and evrything else is fine. I can't
connect to Xbox Live on backwards compatible games at all!

Unfortunately those games are not backwards compatible with the One, so they cannot be downloaded and played on the One. https://www.xbox.com/xbox-one/backward-compatibility/available-games

Hi there,

please double check if your Xbox One console is fully updated (and connected to Xbox Live) since this is a requirement to install a Backward compatible game.

When using a disc the backward compatible game will still be downloaded from Xbox Live, since that is the backward compatible version (it will require the play disc to be inserted in order to play the game)

Since you mentioned discs, please be sure to insert the correct one (when console is connected and is updated). that usually should trigger installation.

Let us know the results