Cannot connect to Xbox Live Account on Windows 11

Discus and support Cannot connect to Xbox Live Account on Windows 11 in XBoX Accessibility to solve the problem; Ever since upgrading to Windows 11, I have been unable to play any of the games in my Xbox library on my PC. The only two games in my PC Xbox library... Discussion in 'XBoX Accessibility' started by Phonesis, Nov 9, 2021.

  1. Phonesis
    Phonesis Guest

    Cannot connect to Xbox Live Account on Windows 11


    Ever since upgrading to Windows 11, I have been unable to play any of the games in my Xbox library on my PC. The only two games in my PC Xbox library account are Age of Empires 4 and Sea of Thieves. I'll load the game, it will go through production companies, and then it will tell me I need to be logged in to Xbox Live to play, or that it cannot connect.

    I have uninstalled and reinstalled the Xbox Live component and I have uninstalled and reinstalled the entire Xbox application. Neither has worked.

    Please advise.

    :)
     
    Phonesis, Nov 9, 2021
    #1
  2. SammyVS Win User

    Cannot connect to Xbox Live Account on Windows 11

    I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

    Open File Explorer.

    Navigate to the following:

    C:\Users\[your profile]\AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker

    Delete the Accounts and Cache folders.

    Then check for updates on Windows Update, update everything including optional/additional updates.

    1. Logout from Xbox app and Microsoft Store app

    2. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset. Do this for the game too.

    3. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.

    4. Open the Microsoft Store app, click on ''library'' in the lower-left corner, then the ''get updates'' button, and update everything.

    5. Restart your PC, log in to both apps and see if that solves the problem.
  3. Farscape247 Win User

    SERVERS

    but xbox live has been dodgy for weeks with sporadic connection issues which then cause issues connecting to the publisher servers. as its microsoft theni put it down to network slowness due to people downloading en masse the windows 11 software, which i cannot see all the fuss about as it is trash lol.
  4. Not Proven Win User

    Cannot connect already existing profile into new live.com account

    You cannot merge accounts. You must (from the xbox) click join xbox live while logged into account, making sure you can connect to internet. Follow onscreen instructions to create your account. -Keep in mind you cannot use the same windows live id that you
    used to create the other account-
  5. HassanB Win User

    setting up a (2nd) account?

    Hello,

    An offline "local profile" does not have any sort of e-mail or Windows Live ID attached to it. It's something that's only on your hard drive. If you choose to make your offline profile into a silver profile and you do not connect it to the internet again you
    will continue to get the "Cannot connect to XBOX Live" message and you'll have to dismiss it. There's unfortunately no way around that.

    However, if you already have a silver account you cannot combine it with another account. XBOX Live accounts cannot be combined.
  6. HelenKinney Win User

    Windows 8 PC can not connect to Xbox LIVE

    I am logged into my windows live account, no problem. I can log into xbox live account, no problem. Majong and Solitare cannot connect to internet. Ran all checks on my computer through troubleshooting. Nothing works.
Thema:

Cannot connect to Xbox Live Account on Windows 11

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