Cannot connect to online services with gamepass ultimate active

Hi Isaac, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, make sure to make your XBOX the home console of your account.

Press the Xbox button on your controller to open the guide.

Select Profile & system > Settings > General > Personalization, and then select My home Xbox.

To make this your home Xbox, select Make this my home Xbox.

Then, please, power cycle your console.

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

Unplug the console's power cable. Wait 60 seconds.

Important Be sure to wait at least 60 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

Let me know if it works

Source:

https://support.xbox.com/help/hardware-network/console/my-home-xbox

https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

as you have gamepass only not gold or ultimate then you cannot use this game as it is an online only game.

Make sure your assistance is actually active. You save your entire billing history and see if you're really active or the ultimate gamepass.

https://account.microsoft.com/services/

If "The Neighbourhood" is a online multiplayer mode, you need to have an active Gamepass Core or Gamepass Ultimate subscription to play online. It does not matter where you bought the game from, all paid games on Xbox require a Gamepass subscription to play online. Free to play games do not require a subscription to play online.

Hm. That actually sounds like it could be a connectivity issue if you have an active gamepass ultimate subscription. Did you try troubleshooting your connection?