Cannot complete a repair request for xbox controller elite 2

João Pereira_765 · Nov 7, 2021

Hello,

My elite series 2 controller is broken and under warranty, for the past 3 days I have trying to make a repair order on microsoft site but I just can't complete the order.

The site returns the following error:

Detalhes do Erro

Tente novamente

Ocorreu algo do nosso lado. Aguardar um pouco poderá ajudar.

PUR-UnknownInternalFailure

d45+KFs+TUG8HMTR.55

2021/10/16 - 12:55:09 UTC

I have tried with many browsers, icognito window (to avoid cookies), etc...

I can't see any other mean to contact microsoft so I'm pretty much stuck with a faulty controller that was actually sent by microsoft 2 weeks ago as a replacement for my other faulty controller.

Any help ?

:)

DustyMario

I'm also having the same problem as the original poster and firefox did not fix the problem for me, it's still not going through.

Francia J.

Hi João, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Kindly try and use a Firefox browser using a Laptop or PC.

bowski477

They aren't sold separately. However you can request a repair for your elite controller here.

https://support.xbox.com/en-US/xbox-one/accessories/servicing-elite-controller

bowski477

Have you registered your console first and then tried to start the repair request for the controller.

Here is the
support page for elite controller servicing.

MackMazursky

I was upset when mine developed an issue, before I raised the service order I've asked a question and this is the reply I've received:

If your controller cannot be repaired it will be replaced with a brand-new one

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-elite-2-controller-repair-query/40eed632-3ee1-4ddc-b562-3bded659dcf6

Cannot complete a repair request for xbox controller elite 2